Field Tech: Printers & POS Systems Pro

CompuCom; Norwood (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

CompuCom is seeking a Field Technician to join the Norwood, MA team, providing on-site and remote support for laser printers, wide-format printers, POS systems, kiosks, and computer hardware. The role requires reliable transportation, a clean MVR, and a valid driver's license.

You will diagnose and repair hardware, software, and electro-mechanical issues, while delivering excellent customer service. Travel between customer locations is expected.

Qualifications

• Experience troubleshooting and repairing laser printers and wide-format printers/plotters.
• Experience supporting POS systems, computer hardware, and related technologies preferred.
• Working knowledge of computer hardware, software applications, and basic networking concepts.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service and communication skills with the ability to remain calm under pressure.
• Ability to work independently with minimal supervision and as part of a team.
• Ability to lift and transport equipment weighing up to 50 pounds.
• Willingness to travel between customer locations.

Responsibilities

• Install, configure, maintain, and upgrade supported equipment and applications
• Perform preventive maintenance and routine inspections to maximize system performance and uptime
• Provide professional technical support onsite, clearly communicating issues and resolutions to customers
• Document service activities, system configurations, repairs, and upgrades while maintaining compliance with company standards
• Install and support restaurant technology solutions, applying knowledge of front-of-house, kitchen, and back-office operations
• Order and replace parts as needed to resolve equipment failures
• Perform light contractor work, including drilling, mounting hardware, cabling, and equipment installation
• Train employees on the proper use of supported systems and equipment
• Recommend appropriate products, services, and technology solutions based on customer needs
• Manage multiple service calls independently while adhering to established procedures and service expectations
• Participate in evening support and on-call rotations as required

Skills

Customer service

Communication skills

Independent work

Team player

Travel readiness

Tools

Laser printers

Wide-format printers/plotters

POS systems

Kiosks

Computer hardware

Networking concepts

Job description

CompuCom is seeking a Field Technician to join the Norwood, MA team, providing on-site and remote support for laser printers, wide-format printers, POS systems, kiosks, and computer hardware. The role requires reliable transportation, a clean MVR, and a valid driver's license.

You will diagnose and repair hardware, software, and electro-mechanical issues, while delivering excellent customer service. Travel between customer locations is expected.