Field Team Manager - DCT

Munters Corporation (MUS); Virginia (MN); Hybrid; USD 62,000 - 72,000; Full time

Benefits offered by this job

Medical, dental and vision

401K

PTO

Referral bonuses

Equal Opportunity Employer

Job summary

Munters Corporation in Minnesota seeks a seasoned Field Team Manager with deep HVAC specialization for data centers. You will oversee a team of technicians, ensure reliable operation and maintenance of data-center HVAC systems, and drive customer satisfaction through proactive service delivery.

You will develop data-center service protocols, collaborate with project managers and sales teams, emphasize safety, and manage field operations from scheduling to on-site support.

Qualifications

• 5-7 years of substantial experience in HVAC, with a significant focus on data center environments.
• Minimum of 3 years in a leadership role overseeing a team of technicians.
• Deep knowledge of the demands and challenges of data center HVAC systems.
• Willingness to travel to multiple site locations as necessary.

Responsibilities

• Lead and mentor HVAC field service technicians in data center environments.
• Develop service protocols for data center HVAC operations and ensure compliance with standards.
• Collaborate with data center project managers to facilitate preventive maintenance and rapid responses to failures.
• Maintain strict adherence to safety guidelines and foster a safety-first culture.
• Monitor and optimize inventory management to keep service vehicles stocked for data centers.
• Coordinate with sales and marketing to promote data center HVAC capabilities.
• Provide feedback to engineering and service teams on technical support quality and availability.
• Participate in recruiting and onboarding to support staffing needs.
• Perform back-office service administration tasks such as time sheets and expense reports.

Skills

Leadership

HVAC expertise

Travel readiness

Problem solving

Education

Bachelor’s degree in Mechanical Engineering

Tools

Microsoft Office

Job description

Compensation Range:

$45 - $52 per hour

About Us:

Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.

JOB SUMMARY

We are seeking a highly experienced Field Team Manager with a deep specialization in HVAC systems tailored for data centers. In this pivotal role, you will oversee our team of skilled technicians, ensuring the optimal operation and maintenance of HVAC systems critical to the high-demand environment of data centers, thereby facilitating uninterrupted business operations and supreme customer satisfaction.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Lead and mentor a team of HVAC field service technicians in installing, servicing, and maintaining HVAC systems, particularly those serving data center environments.
• Develop and enact service protocols and best practices for data center HVAC operations, ensuring compliance with industry standards and governmental regulations.
• Collaborate closely with data center project managers and stakeholders to facilitate preventive maintenance, quick responses to system failures, and customized solutions to unique challenges.
• Maintain strict adherence to safety guidelines, fostering a culture that prioritizes safety alongside efficiency and customer satisfaction.
• Monitor and optimize inventory management procedures to guarantee that service vehicles are sufficiently stocked with the necessary parts and equipment for data center HVAC systems.
• Liaise with sales and marketing teams to create and implement strategies that highlight the company’s proficiency in data center HVAC services.
• Responsible to convey the customer experience to our organization through C2 customer complaint system Support Services sales promotions, tools and goals
• Interact with Service Sales to provide feedback on scope definition and cost to perform, and share leads
• Interact with Service Engineering to provide feedback on Technical support quality and availability
• Interact with Sales PM Team and Service Sales Team to share leads to help build Service Sales
• Participates in recruiting activities as necessary to support staffing efforts
• Advises Supervisor or other appropriate personnel regarding schedule conflicts, service related issues, equipment problems/issues, employee issues and any other job related issues
• Responsible for new hire orientation, field training and on-going education activities to insure that employees know proper techniques, procedures and work rules
• Performs quality assurance checks in the field
• Provide back-office service administration related to but, not limited to: Time sheet entry Expense report review, preparation, submission, and approval for payment Service Report Creation and review of field technician narrative

QUALIFICATIONS

• 5-7 years of substantial experience in the HVAC industry, with a significant focus on data center environments.
• Minimum of 3 years in a leadership role overseeing a team of technicians.
• Deep knowledge of the specific demands and challenges associated with data center HVAC systems.
• Solid understanding of data center infrastructure and operational protocols.
• Experience with state-of-the-art monitoring and management systems used in data centers.
• Excellent problem-solving abilities paired with meticulous attention to detail.
• Ability to travel (at short notice) to multiple site locations to meet the needs of the business as necessary

PREFERRED SKILLS

• Bachelor’s degree in Mechanical Engineering, a related field or equivalent combination of education and work experience
• Familiarity with data center certifications such as CDCMP, CDCP, or equivalent is a plus
• Relevant certifications in HVAC; EPA Certification, strongly preferred
• Experience with refrigeration and controls, strongly preferred
• Exceptional organization skills and attention to detail
• Strong computer skills including a proficiency in Microsoft Office Suite
• Excellent communication and customer service skills
• Ability to effectively partner with cross functional teams to meet performance objectives and to support mission and vision of the Data Center Business
• Clean driving record and willingness to travel frequently to various job sites

PHYSICAL REQUIREMENTS

• Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
• Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data, viewing computer terminal, expansive reading, etc.
• The worker is not substantially exposed to adverse environmental conditions

BENEFITS

• Medical, dental and vision
• 401K
• PTO
• Referral bonuses
• Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All offers are contingent on a pre-employment drug test and background check, as applicable for the position.

Departments

• Research & Development Design Engineering & Science Production Purchasing & Sourcing Quality Supply Chain & Logistics Product Management Marketing Sales Service & Support Sustainability Communications Finance Human Resource IT Legal Project & Program Management Business Excellence