Field Support Technician

Socket.dev; Town of Texas (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

Zipline is seeking a Field Support Technician to keep Zipline Drop Boxes safe, reliable, and ready for daily operations. You will travel between sites to inspect, perform light maintenance, troubleshoot, and ensure locations meet Zipline’s operational standards.

The ideal candidate is dependable, mechanically inclined, comfortable working independently, and focused on delivering an excellent experience for customers and partners.

Qualifications

• Strong hands-on technical or mechanical aptitude.
• Safety-first mindset with ability to identify hazards.
• Excellent written and verbal communication skills.
• Ability to work independently and manage priorities with limited supervision.

Responsibilities

• Maintain site readiness by keeping Zipline Drop Boxes clean, safe, and operational.
• Perform routine inspections and preventive maintenance on DropBox systems and equipment.
• Carry out basic repairs and light maintenance to support daily operations.
• Troubleshoot technical and operational issues using documented procedures.
• Identify safety hazards or site deficiencies and take appropriate action.
• Document inspections, maintenance work, and site conditions accurately and on time.
• Escalate issues to the appropriate teams with clear information for resolution.
• Communicate professionally with Zipline teams, customers, and partners while on site.
• Travel between assigned Zipline Drop Boxes and support other regional locations as needed.
• Own site issues and ensure resolution or proper handoff to the right team.

Skills

Technical aptitude

Safety mindset

Communication

Independent work

Customer focus

Job description

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real‑world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

As a Field Support Technician, you will help keep Zipline’s customer sites known as Zipline DropBoxes safe, reliable, and ready for daily operations.

Zipline DrobBoxes are partner pickup locations where orders are loaded into Zipline aircraft and delivered directly to customers in minutes. In this hands‑on field role, you will travel between assigned sites to perform inspections, complete light maintenance, troubleshoot issues, and ensure each location meets Zipline’s operational and quality standards.

The ideal candidate is dependable, mechanically inclined, comfortable working independently, and committed to providing an excellent experience for our customers and partners.

What You’ll Do

• Maintain site readiness by ensuring each Zipline Drop Box is clean, organized, safe, and operating in accordance with Zipline standards.
• Perform routine inspections and preventive maintenance on Zipline DropBoxes systems and equipment.
• Complete basic repairs and light maintenance tasks to support reliable daily operations.
• Troubleshoot technical and operational issues using established procedures and documentation.
• Identify potential safety hazards, equipment concerns, or site deficiencies and take appropriate action.
• Document completed inspections, maintenance work, and site conditions accurately and on time.
• Escalate technical or operational issues promptly to the appropriate teams and provide clear details to support resolution.
• Communicate professionally with Zipline teams, customers, and partner representatives while working onsite.
• Travel between assigned Zipline Drop Boxes and provide support at other regional locations when needed.
• Take ownership of site issues and follow through until they are resolved or transferred to the appropriate team.

What You’ll Bring

• Strong hands‑on technical or mechanical aptitude, including comfort performing light maintenance and basic troubleshooting.
• A safety‑first mindset and the ability to identify and report potential hazards.
• Strong ownership, reliability, and attention to detail.
• Excellent written and verbal communication skills.
• A customer‑first mindset and the ability to represent Zipline professionally at partner locations.
• Ability to work independently, manage priorities, and complete assignments with limited supervision.
• Comfort using smartphones, mobile applications, and digital tools to document work and communicate updates.
• Ability to follow technical instructions, standard operating procedures, and safety requirements.
• Previous experience in field support, facilities maintenance, equipment service, or a technician role is preferred but not required.

Qualifications

• Valid driver’s license with a clean driving record for the past 36 months.
• Reliable personal vehicle for traveling between assigned sites.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, reach, and work outdoors for extended periods.
• Willingness to work in varying weather and site conditions.
• Ability to travel or commute between regional sites as business needs require.
• Availability to work one of the designated schedules: Tuesday‑Saturday or Thursday‑Sunday.
• Ability to commit to a six‑month contract, with the potential to transition into a full‑time position based on performance and business needs.

What Else You Need To Know

The starting hourly pay range for this role is $18–$28. Actual compensation will be determined based on factors such as relevant experience, skills, qualifications, geographic location, and business needs.

This is a six‑month contract position with the potential to transition into a full‑time role. Conversion is not guaranteed and will depend on individual performance, organizational needs, and position availability.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.