Field Support Technician

Socket.dev; Shakopee (MN); On-site; USD 48,000 - 62,000; Full time

Job summary

Dem-Con Companies, LLC seeks a Field Support Technician to balance in-office duties with field visits, ensuring smooth technology experiences and supporting IT operations. You will configure systems, install hardware, manage infrastructure, and handle networking tasks.

You will respond to end-user tickets, troubleshoot issues, and collaborate with vendors and internal teams to maintain security, standards, and site IT reliability across environments.

Qualifications

• Associate's or bachelor's degree in IT or related field.
• 1–3+ years IT/field or desktop support experience.
• Strong troubleshooting across hardware, software and networking.
• Experience with Windows OS, PC hardware, and Office products.
• Familiarity with AD, VMware, and enterprise IT environments.

Responsibilities

• Provide deskside and onsite technical support for end users.
• Install, configure, and maintain desktops, laptops, mobiles and peripherals.
• Perform hardware break/fix, imaging, deployments, and IMACD.
• Run, terminate, and test network cabling; install network equipment and AV.
• Travel to local sites as needed, with occasional overnight travel.
• Respond to and resolve help desk tickets (remote and onsite).
• Troubleshoot hardware, software and basic network issues; document resolutions.

Skills

Troubleshooting

Customer service

Communication

Independent work

Education

Associate's or bachelor's degree in IT

Tools

Windows OS

Active Directory

VMware

Networking hardware

IP phones

Microsoft Office

Job description

Description

POSITION SUMMARY:

The Field Support Technician role balances in-office responsibilities with field visits to ensure seamless technology experiences across the organization and assists with broader IT operations, including system configuration, hardware installations, infrastructure, and networking. If you thrive on solving real-world problems, working directly with people, and making a tangible impact on daily operations

Field & Onsite Support

• Provide deskside and onsite technical support for end users.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Perform hardware break/fix, refreshes, imaging, and deployments (IMACD).
• Run, terminate, and test network cabling (patch panels, IDF/MDF).
• Install and support network equipment, IP phones, AV systems, and related technologies.
• Support onsite events, meetings, and facility IT setups.
• Perform equipment installation, relocation, and upgrades.
• Travel to local sites as needed, with occasional overnight travel.

Technical Support & Help Desk

• Respond to and resolve help desk tickets (remote and onsite).
• Troubleshoot hardware, software, and basic network issues (TCP/IP, connectivity, printers).
• Set up and configure user accounts, systems, and workstations.
• Document issues, resolutions, and procedures.
• Diagnosed and resolved help desk tickets related to Windows OS, Microsoft 365, internal business applications, and NVR systems, ensuring minimal disruption to daily operations.
• Provide end-user training and support.

Operations & Collaboration

• Coordinate with vendors for hardware repairs and support services.
• Work closely with managed service teams and the IT manager for escalations and projects.
• Provide "hands and feet" support for network and telecom systems.
• Assist with inventory tracking (equipment, phones, peripherals).
• Support security, compliance, and site IT standards

Requirements

Required Qualifications:

• Associate's or bachelor's degree in IT or a related field.
• 1-3+ years of IT support, field support, or desktop support experience.
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with Windows OS, PC hardware, and Microsoft Office.
• Basic networking knowledge (IP addressing, switches, connectivity).
• Ability to work independently and manage multiple tasks.
• Strong customer service and communication skills.
• Experience with structured cabling or low-voltage systems.
• Familiarity with IP phones, AV systems, or network equipment.
• Experience with Active Directory, VMware, or enterprise environments.

Physical & Work Requirements

• Ability to lift 30-40 lbs.
• Comfortable using hand and power tools.
• Ability to work on ladders and scissor lifts as needed.
• Ability to work in office, industrial, and confined environments.
• Willingness to travel locally and occasionally overnight.
• Occasional after-hours as needed.

Dem-Con Companies, LLC is an Equal Opportunity Employer. We will provide equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies.

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will take affirmative steps to ensure that all our employment practices are free of discrimination.