Field Support Specialist (On-Call)

Socket.dev; Boulder (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Medical Benefits

401k Matching

Job summary

SPS is seeking a Field Support Specialist to provide office and mailroom support across client sites in a flexible, on-call role. You will handle reception, mail, facilities tasks, and basic troubleshooting while delivering outstanding customer service to employees and visitors.

Daily duties include greeting visitors, coordinating shipping, supporting copy/print services, and assisting with moves and meeting room setups. This role requires mobility and adaptability in Boulder, CO.

Qualifications

• High school diploma or equivalent.
• At least 6 months of work experience preferred.
• Strong time management and problem-solving skills.
• Willingness to learn and maintain professionalism.

Responsibilities

• Deliver excellent customer service to employees and visitors.
• Handle incoming/outgoing calls and greet visitors.
• Receive, sort, and distribute mail and packages.
• Manage shipping and receiving tasks.
• Assist with office supplies, facilities requests, and basic troubleshooting.
• Support copy/print services and office equipment.
• Help with office moves and meeting room setup.
• Provide reception or front desk coverage as needed.

Skills

Communication

Customer Service

Organization

Multitasking

MS Office

Office Equipment

Independence

Adaptability

Education

High School Diploma or Equivalent

Job description

Job Overview:

The Field Support Specialist provides office and mailroom support across different client sites as needed. This is a flexible, on-call role covering tasks such as reception, mail handling, facilities support, and copy/print services. The position requires adaptability, mobility, and strong customer service skills.

Key Responsibilities:

• Deliver excellent customer service to employees and visitors
• Handle incoming/outgoing calls and greet visitors
• Receive, sort, and distribute mail and packages
• Manage shipping and receiving tasks
• Assist with office supplies, facilities requests, and basic troubleshooting
• Support copy/print services and office equipment
• Help with office moves and meeting room setup
• Provide reception or front desk coverage as needed
• Build positive relationships with clients and teams
• Take initiative and assist with additional tasks during downtime

Skills & Competencies:

• Strong communication and customer service skills
• Good organizational and multitasking abilities
• Basic knowledge of MS Office and office equipment
• Ability to work independently and follow instructions
• Flexible and adaptable to changing tasks and locations

Qualifications:

• High school diploma or equivalent
• At least 6 months of work experience preferred
• Strong time management and problem-solving skills
• Willingness to learn and maintain professionalism

Physical Requirements:

• Ability to lift up to 40–60 lbs
• Comfortable standing, walking, bending, and lifting for extended periods
• Able to operate office equipment

Travel Requirement:

• Daily travel between client sites; ideal for those who prefer a mobile work environment

Note:

Responsibilities may change based on business needs

Pay Range: $20—$21 USD

What we offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries

Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.