Field Support Specialist

Goodman Manufacturing; Town of Texas (WI); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Goodman Manufacturing is seeking a Field Support Specialist to install, commission, and service Daikin HVAC systems nationwide. You will deliver on-site technical training, review designs, and provide support to field personnel and contractors, with up to 75% travel.

This role demands hands-on installation experience, strong communication, and the ability to work independently while ensuring proper operation and documentation.

Qualifications

• Hands-on installation and technical service experience in HVAC.
• Minimum 5 years on-site installation and service experience.
• Travel up to 75% and flexible field-based work.
• Strong communication and documentation skills.

Responsibilities

• Oversee installations of Daikin HVAC products for proper setup and operation.
• Review Manual J and D reports to confirm design suitability.
• Provide technical support via phone, XOi, and email to field personnel and contractors.
• Lead training sessions on installation, commissioning, and troubleshooting for distributors and dealers.
• Set up and commission control systems including refrigerant charging and field configuration.
• Complete detailed field service reports documenting data and resolutions.

Skills

HVAC theory

System layout

Communication skills

Self-directed

Documentation

Education

Associate's degree

EPA/RSES/NATE certifications

Title 24 expertise

California contractor license

Tools

Microsoft Excel

PowerPoint

Job description

The Field Support Specialist will support the Daikin product line-including FIT Side Discharge, and RA_QA systems—by performing installations, providing technical support, and conducting equipment and controls commissioning. This role is also responsible for delivering on-site technical training covering installation, service, and maintenance. The Field Support Specialist is a remote-based position requiring substantial travel and hands‑on experience in HVAC system installation.

This is a traveling role, that travels throughout the country.

Position Responsibilities:

• Oversee installations of Daikin HVAC products to ensure proper setup and successful operation.
• Perform and Review Manual J and D reports to confirm suitability of HVAC system designs.
• Provide technical support via phone, XOi, and email to field personnel and contractors.
• Resolve field issues related to system design, installation challenges, or product performance.
• Deliver on‑site technical assistance as needed.
• Complete detailed field service reports documenting relevant data and resolutions.
• Set up and commission control systems, including refrigerant charging, equipment addressing, operational adjustments, and field configuration.
• Lead training sessions on proper installation practices, system commissioning, control setup, and troubleshooting for distributors and dealers.
• Collect and evaluate system performance data using Daikin's proprietary diagnostic tools and offer solution-based feedback to customers.
• Provide customer instructions on system operation, care, and control scheduling.
• May be involved in direct installation, service, or support of Daikin systems, as required.

Knowledge & Skills:

• Strong understanding of refrigeration, airflow dynamics, HVAC theory, and system layout.
• Exceptional communication and interpersonal skills; able to work with a wide range of stakeholders.
• Proactive, self‑directed, and capable of working both independently and collaboratively.
• Ability to clearly articulate technical concepts, problems, and solutions.
• Proven technical expertise to explain HVAC product functionality to end users and technicians.
• Well‑developed planning, organizational, analytical, and decision‑making abilities.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong documentation skills and the ability to solve problems quickly and effectively.

Experience:

• Minimum 5 years of hands‑on installation and technical service experience within the HVAC industry.
• 10 years of installation experience preferred.

Education/Certification:

• Associate's degree (highly preferred).
• Industry certifications such as EPA/RSES, NATE, Title 24 expertise or a California contractor license are preferred.
• Industry certifications such as EPA/RSES, NATE, Title 24 expertise or a California contractor license are preferred.

People Management: No

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodation.
• This position involves substantial travel (up to 75%) and may require work in a variety of environments (attics, rooftops, crawlspaces, etc.).

Reports To: Manager Div. Technical Services

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Travel Required

Yes . Up to 75%

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.