Field Support Representative (Props)

Textron; Missouri; On-site; USD 62,000 - 124,000; Full time

Job summary

Textron Aviation is seeking a field service professional to provide technical advice and service support to customers within assigned regions. You will be the primary contact for Textron Aviation customers, addressing issues across various models and programs.

Based in the U.S. with willingness to relocate to multiple Midwestern locations, you will uphold customer goodwill, participate in training, and collaborate with service facilities, sales, and marketing teams to ensure high-quality service

Qualifications

• Bachelor’s degree required, or 3 years maintenance experience with A&P license
• 3 years of relative aircraft maintenance experience; 2 year technical degree required
• Minimum 5 years of aircraft structural repair, customer support, or related maintenance experience

Responsibilities

• Identify field issues and document maintainability or reliability issues for product improvement
• Prepare documentation on fleet issues including potential fleet and financial impact
• Convey working systems knowledge on Textron Aviation products and attend maintenance training
• Research and respond to owners and operators requesting technical assistance
• Liaise with Product Support to obtain required information
• Deal with ambiguity and handle issues across various situations
• Work with Authorized Service Facilities to train and support customers
• Address Warranty questions and Service Programs
• Maintain understanding of aviation community within region through communication with customers and vendors
• Participate in trade shows and technical events within regions
• Support aircraft sales and Textron service centers with technical assistance
• Represent Textron Aviation at supplier meetings and operator conferences with presentations
• Develop relationships within regional customer base and be available 24/7

Skills

Strong organizational abilities

Computer Skills

Valid Driver’s License

Travel worldwide

Education

Bachelor's degree or 2-year technical degree alternative

5+ years aircraft maintenance/repair experience

Tools

A&P license

Pilot's license

Job description

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Description

JOB SUMMARY:

Provide technical advice and service assistance to customers and Authorized Service Facilities within assigned geographic regions of responsibility for all matters and situations regarding Textron Aviation products. Maintain customer goodwill by being the first line of support and primary point of contact for Textron Aviation customers and the customer’s personal advocate by addressing all issues concerning their aircraft. Candidates must reside in or be willing to relocate to Kansas, Nebraska, Oklahoma, Arkansas, Iowa, Missouri, or Colorado, as this position will be based in one of these locations.

Job Responsibilities

• Identify field issues and document maintainability and/or reliability issues to product support personnel for product improvement consideration within the company
• Accurately prepare appropriate documentation to inform applicable persons and management of fleet issues, including potential fleet and financial impact
• Must be able to convey working systems knowledge on all models of Textron Aviation products and are encouraged to broaden working knowledge by attending maintenance training on a regular basis.
• Research and respond to incoming phone calls, letters, emails, etc. from owners and operators requesting technical assistance. Liaise with Product Support personnel to obtain specific information when required.
• Must be able to deal with ambiguity and handle issues covering a variety of situations.
• Work with Authorized Service Facilities to uphold all applicable requirements and provide necessary training to meet our customers’ expectations.
• Address questions regarding Warranty, applicable Service Programs, and CAMP/CESCOM.
• Maintains an overall understanding of the pulse of the aviation community for respective regions by; communicating with customers, sales, maintenance and marketing vendors within region of responsibility.
• Actively participate in trade shows and technical events within assigned geographic regions.
• Assist the aircraft sales organization and Textron service center organization with prospect and customer contacts, providing technical support as necessary.
• Represent Textron Aviation and department at supplier meetings and operator conferences, preparing high quality verbal/visual aid presentations as required.
• Develop strong relationships within regional customer base and be available 24/7

Qualifications

EDUCATION/ EXPERIENCE:

Required

• Bachelor’s degree required, or in lieu of degree one of these two:
• 3 years of relative aircraft maintenance experience A&P license required.
• 3 years of relative aircraft maintenance experience 2 year technical degree required
• Minimum 5 years of aircraft structural repair, customer support, or relative aircraft maintenance experience required

Preferred

• Prior Customer Service, Service Center, or Field Service experience
• A&P certificate or equivalent
• Pilot's license

Qualifications

• Strong organizational abilities, including follow up to multiple issues with multiple resources
• Computer Skills
• Valid Driver’s License
• Must be able to travel worldwide, sometimes on short notice.
• Self-motivated, disciplined, and able to meet department objectives
• Able to recommend support equipment requirements and spares inventory levels for fixed based maintenance operators.

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Textron’s compensation package includes competitive base pay and provides eligible employees with benefit programs. Benefits may include health insurance and prescription plan coverage, dental insurance, family building benefits, vision insurance, mental health resources, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs that provide employees time away from work. The pay range should be used as a general guide only. Compensation is based upon candidate experience and qualifications, as well as market and business considerations.

In compliance with the local pay transparency law, the pay range for this position is

$62,200.00 - $124,200.00 per year.

Kansas Tax Credit

Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.

AI Readiness:

Textron expects employees to use AI-enabled tools responsibly and effectively. Candidates should be comfortable learning and applying these tools, evaluating AI-generated output with sound judgement, and using AI in line with company policy and ethical standards. Prior experience with specific tools is not required — we value curiosity, adaptability, and good judgement.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Aviation

Primary Location: United States

Other Locations: US-Colorado, US-Iowa, US-Kansas, US-Missouri, US-Nebraska, US-Arkansas, US-Oklahoma

Job Function: Flight Operations

Schedule: Full-time

Job Level: Individual Contributor

Job Type: Experienced

Shift: First Shift