Field Support Engineer II

Carl Zeiss Meditec USA, Inc.; South Carolina; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

Carl Zeiss Meditec USA, Inc. is seeking a Field Support Engineer II in the South Carolina area. The role involves installing, repairing, upgrading, and performing preventative maintenance on Zeiss instrumentation within a defined field service territory.

The position requires strong customer-facing skills and the ability to manage company assets and travel extensively. Candidates should have 3+ years in Electronics, Fine Mechanics, Optics or Medical Field Service, a related BS, and are

Qualifications

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.

Responsibilities

• Diagnose and repair designated products within an assigned service territory, including preventive maintenance, installations and upgrades per training and guidelines.
• Schedule, create, verify and modify customer visits based on customer needs and potential financial impact to the practice.
• Complete and submit field service reports daily and weekly expense reports per policy.
• Maintain spare parts inventory and return spares per policy.
• Support revenue growth through promotion and retention of service agreements.
• Interface with customers professionally and calmly; instruct on operation and maintenance of equipment.
• Install and maintain equipment at trade shows as required.

Skills

Electronics

Fine Mechanics

Optics

Medical Field Service

Education

BS in Electronics, Engineering, or Computer Technology

Job description

About Us

How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region

This position is located in South Carolina area. Best area Columbia SC and Charleston SC.

What’S the role?

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support. Sound Interesting?

Here’s what you’ll do

Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines. Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being. Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database. Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures. Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy. Support revenue growth through the promotion and retention of service agreements. Interface with customers in a professional, pleasant and calm demeanor. Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment. Maintains company-issued test equipment and support tools, including spare parts. Installation and maintenance of equipment at trade shows, as requested and required.

Do you qualify?

Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service. BS in Electronics, Engineering, or Computer Technology and related fields preferred. A+ and Net+ certification preferred. Ability to think through difficult customer issues and generate satisfactory customer satisfaction results. Must be self-directed, able to work independently with limited management oversight. Must have good verbal and written communication skills. Must have strong computer skills. Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed. Multiple project and time management skills are required. Extensive overnight travel is required by automobile and air. Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory. The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval. The position requires an average of four (4) hours driving for service calls, per day. Must have a valid driver’s license and good driving record. On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking.

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay

Equal Employment Opportunity

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Diversity Statement

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Company Culture

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow.