Field Supervisor

Allied Universal; Wyomissing (Berks County); Sur place; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Disability insurance

Eight paid holidays

Résumé du poste

Allied Universal is hiring a Field Supervisor to supervise Security Professionals on remotely managed accounts and ensure site coverage. The role involves on-site supervision, training, post inspections, and coordination with Operations Managers to maintain service quality.

The position requires 2+ years of security experience, supervisory background, a valid driver’s license, and proficiency with computers/tablets. Excellent communication and organization are essential to success.

Qualifications

• Minimum of 2 years of relevant security experience.
• Supervisory experience required, managing teams and ensuring policy compliance.
• Valid driver’s license with driving experience and clean record as per policy.
• Proficiency using computers or tablets and relevant software.
• Background in customer service with strong communication skills.

Responsabilités

• Visit assigned post locations regularly to monitor performance, address daily issues, communicate policy changes, adjust staffing, and conduct post inspections for quality and hygiene.
• Conduct on-the-job training with site supervision for new staff or post order changes.
• Respond to call-offs during shifts, coordinate fill-ins, and assist scheduling for changes.
• Identify personnel issues and forward to Operations Manager or HR; may assist with reporting.
• Assist with counseling or disciplinary actions under direction of management.
• Distribute information to posts and collect signed acknowledgments.
• Respond to client or site emergencies ensuring proper communications.

Connaissances

Security experience

Supervisory experience

Valid Driver's License

Computer/tablet proficiency

Customer service experience

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Field Supervisor. The Field Supervisor supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. The Field Supervisor works closely with Operations Managers on a day-to-day basis to supervise remote service delivery.

Pay Rate: $20.60 / Hour

• Security Experience:

  • Candidates must possess a minimum of 2 years of relevant security experience. This experience should demonstrate the ability to manage security protocols and respond effectively to security incidents.

• Supervisory Experience:

  • Candidates are required to have supervisory experience. This includes managing teams, overseeing operations, and ensuring compliance with company policies and procedures.

• Valid Driver's License:

  • All candidates must hold a valid driver's license in accordance with the AU Driver Policy Requirements. This is essential for roles that require travel or transportation as part of job responsibilities.

• Comfortable Using Computer or Tablet:

  • Candidates should demonstrate proficiency in using computers or tablets. Familiarity with relevant software applications and technology is crucial for effective job performance.

• Customer Service Experience:

  • A background in customer service is beneficial. Candidates should exhibit strong communication skills and the ability to interact positively with clients and customers.

RESPONSIBILITIES:

• Visit assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained; post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
• Conduct on-the-job training, in coordination with site supervision, of new employees assigned to post, or when changes to post orders are made, this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
• Respond to call-offs that occur during their shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate Human Resources Director; may also be responsible for writing a report of the situation or assisting with an investigation, as directed
• May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director; Field Supervisor may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Branch/Corporate Human Resources management
• Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid Driver’s License with at least one year of driving experience and:
• No major violations within last 36 months
• No more than one at-fault accident in last 24 months
• No more than one minor moving violation in last 24 months)
• No combination of one at-fault accident and one minor moving violation in last 24 months
• Minimum of three (3) years of professional protective service (e.g., security) experience
• Ability to write effective and concise reports in legible handwriting
• Able to use good independent judgment and discretion
• Outstanding oral and written communication skills
• Ability to successfully interact at all levels of the organization, including clients
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in scheduling, operations management, or other leadership functions of security industry
• Prior experience in the security industry, law enforcement, and/or military
• Working knowledge of Microsoft Office applications

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

Requisition ID

2026-1723110