Field Supervisor

Allied Universal; Phoenix (AZ); On-site; USD 23,185 - 33,021; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid holidays

Vacation time

Job summary

Allied Universal is seeking a Field Supervisor in Phoenix, AZ to manage on-site supervision of Security Professionals (SPs) and ensure coverage at all times. The role involves monitoring performance, conducting training, and responding to operational issues. Applicants must have a high school diploma and at least three years of experience in protective services.

Benefits include medical insurance, 401(k) enrollment, paid holidays, and vacation time. This is an equal opportunity position.

Qualifications

• Minimum of three years of professional protective service experience.
• No major violations on driving record within last 36 months.
• Outstanding oral and written communication skills.

Responsibilities

• Monitor performance and address daily operations issues at post.
• Conduct on-the-job training of new employees at assigned posts.
• Respond to call-offs during shifts and assist with scheduling.

Skills

Effective report writing

Oral and written communication skills

Independent judgment and discretion

Interaction at all organizational levels

Education

High school diploma or equivalent

Valid Driver's License

Tools

Microsoft Office

Job description

Overview

Allied Universal is hiring a Field Supervisor. The Field Supervisor supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. The Field Supervisor works closely with Operations Managers on a day-to-day basis to supervise remote service delivery.

Pay Details: $20.40 / hr.

Responsibilities

• Visit assigned post locations on a regular basis (schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and perform post inspections to ensure professional image (including hygiene and uniform appropriateness of officers) and quality standards are maintained. Post inspections also include checking that Post Order manuals and all other post and training information are properly maintained and updated, and that the post is properly maintained, cleaned and organized.
• Conduct on-the-job training, in coordination with site supervision, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
• Respond to call-offs that occur during their shift, identifying other individuals to fill in and/or standing post until replacements arrive and assist Scheduler with scheduling for call-offs or other site changes.
• Identify personnel problems at posts (e.g., payroll issues, employee relations complaints or other concerns) and forward to the Operations Manager and/or Corporate Human Resources Director; may be responsible for writing a report of the situation or assisting with an investigation, as directed.
• Administer counseling or disciplinary actions only as directed by Branch Manager and/or Corporate HR Director; may execute actions at the direction of Branch/Corporate HR management, and may not make such decisions on their own.
• Distribute information to posts as directed by Branch or Corporate office, including communicating information to Security Officers and obtaining signed acknowledgements or documents and returning them to Branch or Corporate office.
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager.

Qualifications (Must Have)

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid Driver's License with at least one year of driving experience and:
  • No major violations within last 36 months
  • No more than one at-fault accident in last 24 months
  • No more than one minor moving violation in last 24 months
  • No combination of one at-fault accident and one minor moving violation in last 24 months
• Minimum of three (3) years of professional protective service (e.g., security) experience
• Ability to write effective and concise reports in legible handwriting
• Able to use good independent judgment and discretion
• Outstanding oral and written communication skills
• Ability to interact at all levels of the organization, including clients
• Demonstrated ability to take initiative, handle and prioritize multiple assignments, and effectively manage deadlines

Preferred Qualifications (Nice to Have)

• Experience in scheduling, operations management, or other leadership functions of the security industry
• Prior experience in the security industry, law enforcement, and/or military
• Working knowledge of Microsoft Office applications

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or any other basis protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.