Field Superintendent - Repair

Schindler Group; Boston (MA); On-site; USD 113,000 - 142,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision plans

Vacation & holidays

Tuition reimbursement

Parental leave

Professional development opportunities

Job summary

Schindler Group in Boston, MA is seeking a Field Superintendent - Repair to lead field technicians, ensure safety, and drive service quality. You will supervise repairs, manage training, and coordinate with the local sales team to meet customer needs.

The role emphasizes leadership, problem solving, and strong communication to maximize profitability and customer satisfaction on all assigned projects.

Qualifications

• Bachelor’s degree preferred or equivalent in relevant work experience in the elevator industry or other technical field.
• 5+ years of technical leadership experience preferred.
• Ability to effectively manage and resolve sensitive employee relations issues.
• Solid problem solving and proven negotiating skills, high sense of urgency, strong communication and interpersonal skills.
• Excellent PC skills.

Responsibilities

• Lead field technicians and build a team environment.
• Manage training and development of field technicians on processes, tools and standards.
• Foster excellent communication among team members and with the local union.
• Ensure service, maintenance and repair offerings meet quality and safety standards and contract requirements.
• Continuously improve service delivery for efficiency and effectiveness.
• Implement customer and company requirements for quality, performance and passenger safety.
• Support local sales in estimating service orders, scheduling, and resolving customer complaints.
• Develop teamwork and dedication to quality among all employees.
• Participate in professional development programs to enhance product knowledge.

Skills

Technical leadership

Communication skills

Problem solving

Negotiation skills

PC skills

Education

Bachelor’s degree preferred

Job description

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Field Superintendent - Repair

Your main responsibilities

PRIMARY FUNCTION / POSITION OVERVIEW:
Field Supt. is responsible of the repair of all assigned units so as to conform to customer and Company requirements as related to quality improvement, safety, cost improvement and customer satisfaction in support of Region objectives. He is also responsible for employee selection, training and safety for all assigned projects.

ESSENTIAL FUNCTIONS:
The qualified candidate must be a high-energy self-starter with a strong work ethic. This individual will need to be motivated by a competitive industry and be results, detail and team-oriented. As a Schindler Field Superintendent, the candidate’s role will include providing technical solutions, ensuring workplace safety, supervising technicians and job site activity, and supporting service, maintenance and repair sales. The selected candidate must be an expert at fulfilling customer requirements and maximizing profitability; excellent communication, financial acumen, business development, and management skills will all be critical to success in this role. The Field Superintendent must also have the necessary skills and experience to handle customer concerns, adjust manpower levels according to business needs, and to teach employees the Company’s quality, productivity and safety methodology.

• Build a team environment by leading field technicians
• Manage training and development of field technicians on established processes, tools and standards
• Foster excellent communication among team members while maintaining good working relationships with the local union
• Ensure that service, maintenance and repair offerings meets Company quality and safety standards, as well as all contract requirements.
• Continuously improve service delivery to ensure uniformly efficient and effective service
• Implement customer and Company requirements for quality, performance and passenger safety
• Support the local sales team in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints
• Develop a spirit of teamwork and dedication to quality among all employees
• Participate in Company professional development programs to enhance working knowledge of Elevator Company products, services and procedures

What you bring

• Bachelor’s degree preferred or equivalent in relevant work experience in the elevator industry or other technical field
• 5+ years of technical leadership experience preferred.
• Ability to effectively manage and resolve sensitive employee relations issues
• Solid problem solving and proven negotiating skills, high sense of urgency, strong communication and interpersonal skills
• Excellent PC skills

Base Salary $113,400 - $141,700

The above represents the typicalsalaryrange for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only basesalaryand does not include commissions or longer-term incentives.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.