Field Specialist (Eastern NJ & PA) - JJMT Vision

Brighter Signals; Long Branch (NJ); On-site; USD 58,000 - 93,000; Full time

Benefits offered by this job

Vacation 120 hours

Sick time 40 hours

Holiday pay

Parental Leave

Job summary

Johnson & Johnson's MedTech Vision is seeking a Field Specialist to cover Eastern New Jersey and Eastern Pennsylvania. This field-based role installs, services, and repairs medical device equipment at external facilities to support the sales team and customers.

You will be the primary resource for stakeholders, provide status updates, and ensure work is completed to factory specifications. The position requires an Associates degree or technical certification and at least 2 years of related

Qualifications

• Associates Degree or Technical Certification required.
• At least 2 years related experience is required.

Responsibilities

• Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
• Functions as a primary resource for stakeholders and provides frequent status updates and documented service reports.
• Operates on-site installation, repair, maintenance and test activities to factory specifications.
• Ensures installation and maintenance work is completed on time.
• Identifies problems and recommends resolutions for existing products and procedures.
• Analyzes service data to schedule proactive and reactive service.
• Collaborates with colleagues for knowledge transfer and skills sharing.
• Operates and maintains a corporate vehicle; manages inventory and calibrated test equipment.
• Able to lift or move 50lbs and perform extended periods of standing, kneeling, and tool use.

Skills

Accountability

Analytical Reasoning

Communication

Continuous Improvement

Customer Empathy

Customer Service

Customer Support Operations

Customer Support Trends

Data Gathering and Analysis

Incident Management

Innovation

Issue Escalation

Process Oriented

PMO

SAP Field Service Management

Service Request Management

Technical Credibility

Education

Associates Degree or Technical Certification (Electronics, Bio-Medical, Optical, Mechanical)

Tools

None

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Customer Management

Job Sub Function

Technical Field Service

Job Category

Business Enablement/Support

All Job Posting Locations

• Allentown, Pennsylvania, United States
• Atlantic City, New Jersey, United States
• Hoboken, New Jersey, United States
• Jersey City, New Jersey, United States
• Long Branch, New Jersey, United States
• Milpitas, California, United States of America
• Newark, New Jersey, United States
• Philadelphia, Pennsylvania, United States
• Piscataway, New Jersey, United States of America
• Scranton, Pennsylvania, United States
• Toms River, New Jersey, United States

Job Description

J&J MedTech Vision is recruiting for a Field Specialist. This position is a field-based position covering Eastern New Jersey and Eastern Pennsylvania.

Job Responsibilities

• Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
• Functions as a primary resource for stakeholders.
• Provides frequent status updates and documented service reports to stakeholders.
• Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and performs other additional duties or projects as assigned.
• Ensures that installation, maintenance, and other work necessary is completed on time.
• Identifies problems and recommends resolutions on existing products and procedures.
• Analyze service data, to schedule proactive and reactive service.
• Work closely with colleagues for knowledge and skills transfer.
• Ability to operate and maintain a corporate vehicle.
• Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.
• Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.
• Ability to acclimate to modified schedules.

Qualifications

• Associates Degree or Technical Certification required (Electronics, Bio-Medical, Optical, Mechanical)
• At least 2 years related experience is required.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([e-mail]) or contact AskGS to be directed to your accommodation resource.

Preferred Skills

Accountability, Analytical Reasoning, Communication, Continuous Improvement, Customer Empathy, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Incident Management, Innovation, Issue Escalation, Process Oriented, Project Management Office (PMO), Repair Management, SAP Field Service Management, Service Request Management, Technical Credibility

The anticipated base pay range for this position is

$57,500.00 - $92,575.00

Additional Description For Pay Transparency

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401)K.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits