Field Specialist A

Socket.dev; Chattanooga (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Southern Company Gas in Chattanooga is seeking a Field Technician to install and maintain gas meters, perform leak repairs, and respond to routine and emergency gas service requests. The role requires climbing, lifting, and working in varied conditions to ensure safe, reliable gas delivery to customers.

The candidate should have a high school diploma, relevant field experience, and a valid driver’s license; training in meter activation and leak detection is preferred.

Qualifications

• High school diploma or GED.
• Minimum 6 months experience with Field Technician A or Field Technician C work and responsibilities.
• Must be able to make repairs to 5/8" plastic services.
• Experience with hanging gas meter sets, connecting fuel lines, and establishing service to new and existing customers.
• Experience using lead/CO equipment to detect leaks and determine appropriate action.
• Must have a valid state driver's license and pass Company driving tests.
• Working knowledge of basic hand tools and equipment.
• General Meter Activation qualified and certified.

Responsibilities

• Efficiently works a route to complete customer and compliance orders in a timely manner and in accordance with company policies and procedures and operator qualifications procedures.
• First responder to inside leaks, outside leaks, and damages.
• Installs and maintains gas meters.
• Performs basic pipefitting on meter sets.
• Performs service activation, deactivation, and leak repairs.
• Responds to routine and emergency gas requests, leak calls, and no gas situations.
• Conducts and documents investigations of customer premises in response to questionable gas consumption or other issues.

Job description

Basic Function:

Responsible for completing a variety of tasks associated with the installation, activation, deactivation, maintenance and inspection of gas meters and regulators. Also responsible for performing maintenance and repairs on customers appliances and other gas equipment. Responds to routine and emergency requests for gas service and is responsible for repairing leaks on meter sets. Protects meters sets from atmospheric corrosion by painting or replacing piping. Responsible for providing timely and professional customer service by responding to service orders. First responder on emergency calls, including off shift call outs and responsible for making repairs on below ground pipe up to 5/8” in diameter.

Representative Duties and Responsibilities:

• Efficiently works a route to complete customer and compliance orders in a timely manner and in accordance with company policies and procedures and operator qualifications procedures.
• First responder to inside leaks, outside leaks, and damages.
• Installs and maintains gas meters.
• Performs basic pipefitting on meter sets (remove meter, install fuel line cut off, replace union).
• Performs service activation, deactivation, and leak repairs.
• Responds to routine and emergency gas requests, leak calls, andno gas situations.
• Conducts and documents complete investigations of customer premises in response to questionable gas consumption (e.g. high bill complaints, stopped meters, etc.) or other issues.
• Make repairs to 5/8” below ground service lines (identify damage/leak, make repairs in a safe manner).
• Performs meter inspections and paints as needed to maintain compliance with atmospheric corrosion.
• Coordinates and performs complex valve operations, maintenance and inspection procedures on all above ground valves.
• Performs miscellaneous inspections, as required.
• Using leak detectors as well as natural senses (e.g., smell), locates gas leaks, decides on appropriate action and performs necessary repairs, documenting actions taken.
• Interactswith customers to answer questions, explain work performed, give instructions for operation of appliances, and promote gas usage.
• Identifies abnormal operating conditions and takes appropriate actions.
• Performs computer work and data entry.
• Actively and accurately captures documentation in the Mobile Data Terminal.
• Safely operate company assigned vehicles in performance of assignments.
• Observes all safety requirements and regulatory guidelines to ensure compliance.
• Available for off shift emergency call outs.
• Available to work overtime as necessary to meet business requirements and flexibility in working shifts as required.
• Performs other job-related duties as required.

Job Requirements:

Required:

• High school diploma or GED
• Minimum 6 months experience with Field Technician A or Field Technician C work and responsibilities
• Must be able to make repairs to 5/8\" plastic services
• Experience with hanging gas meter sets, connecting fuel lines, and establishing service to new and existing customers
• Experience using lead/CO equipment to detect leaks and determine appropriate action
• Must have a validstate driver's license and pass Company driving tests
• Working knowledge of basic hand tools and equipment
• General Meter Activation qualified and certified

Preferred:

• 1-2 years Field operations experience in a natural gas operations environment
• Technical School training and certification

Or

• Equivalent academic education and experience

Skills:

Required:

• Proficiency with all required Field Technician A skills
• Good written and oral communication including listening, probing, problem solving
• Ability to use good judgment when working in potentially hazardous and emergency environments
• Good interpersonal skills
• Strong influencing & negotiation skills; ability to resolve and diffuse difficult and/or escalated situations
• MS Office and Computer skills – intermediate proficiency
• Customer Service
• Ability to smell odorant used to detect gas leaks

Preferred:

• Experience with sprint-based project management
• Ability to manage multiple projects concurrently

Certifications/Licenses:

Required:

• Operator Qualified in accordance with Company Plan
• Must have a valid state driver’s license and pass Company driving tests

Working Conditions/Physical Requirements:

• Must be physically able to stoop, bend, crawl, walk, climb ladders, and lift weights in excess of 100 pounds.
• Ability to occasionally ascend and descend stairs and ladders is required.
• Must also have keen senses of smell, hearing, vision and color identification.
• Ability to work in all types of terrain and weather conditions is required.

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America's premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com.

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Chattanooga Gas