Field Services Technician - Tier II

Socket Fiber; Louisiana (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive base pay

Benefits package including medical, dental, life, and vision

401(k) program with employer match

Free Internet in Socket Service Area

Job summary

Socket Fiber is seeking a Field Services Technician- Tier II in Louisiana to deliver expert installation services for residential customers. In this role, you will ensure excellent customer experiences while connecting clients to Socket's fiber network. The position involves travel and requires the ability to work outdoors in various conditions.

Benefits include competitive pay, a comprehensive benefits package with medical, dental, and vision coverage, as well as a 401(k) program with employer matching.

Qualifications

• Previous experience in telecommunications, installation, construction, and utility work.
• Valid driver’s license with no restrictions.
• Ability to participate in an on‑call rotation, including nights, weekends, and holidays.

Responsibilities

• Perform independent installations and repairs for residential customers.
• Deliver an exceptional customer experience during service visits.
• Safely operate company vehicles and equipment.

Skills

Learning aptitude

Attention to detail

Communication skills

Safety focus

Education

High School diploma or equivalent

Tools

CAT3 and CAT5 cabling

LAN/WAN technologies

Job description

Overview

Field Services Technician- Tier II to join our talented workforce. In this role, you’ll deliver expert onsite installation services for residential customers. You’ll play a key role in ensuring a seamless experience for our customers as they connect to Socket's fiber network. This position requires travel to our various service areas and work in most conditions.

Location

Louisiana and surrounding areas.

Why Work At Socket

• Competitive base pay
• Benefits package including medical, dental, life, and vision.
• 401(k) program with employer match.
• Free Internet in Socket Service Area.

Key Responsibilities

• Perform independent installations and repairs for residential customers.
• Install and configure customer equipment, including routers, modems, and Wi‑Fi gateways.
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling, adhering to all relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations.
• Maintain a clean driving record and represent Socket with professionalism in the field.

Desired Attributes

• Strong aptitude for learning and a desire to grow your skills and knowledge.
• Self‑motivated and proactive approach to work.
• High level of attention to detail and commitment to quality.
• Strong sense of urgency and dedication to following through on all tasks.
• Excellent verbal and written communication skills.
• Ability to adapt to shifting priorities in a dynamic work environment.
• Demonstrates a strong safety focus and consistently maintains safety measures.

Experience/Knowledge Required

• High School diploma or equivalent.
• Previous experience in telecommunications, installation, construction, and utility work.
• Valid driver’s license with no restrictions.
• Ability to participate in an on‑call rotation, including nights, weekends, and holidays.
• Comfortable working in both underground and aerial environments (climbing ladders up to 32 ft and operating a bucket truck).
• Ability to work outdoors in various weather conditions.
• Must be able to lift up to 70 lbs.
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.
• Flexible schedule with work on Saturdays and/or Sundays.
• Willingness to obtain a class E license if offered.

Preferences

• Experience with CAT3 and CAT5 cabling, including installation, termination, and testing.
• Working knowledge of LAN/WAN technologies and basic networking principles.
• Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).
• Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes.

Why Join Socket Fiber

• Competitive pay + bonus potential or performance-based commission.
• Medical, dental, vision, life, and 401(k) with match.
• Free coaching/counseling for employees & families.
• Free fiber service (if available in your area).
• Tuition reimbursement for personal and professional growth.
• Community engagement opportunities.
• Culture that values results, effort, and integrity.

Our Core Values

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In‑person, online, or by phone—going beyond support to serve as customer advocates.
• Transparency: In commitments, service experiences, and business relationships.
• Progress: Growth as proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

Ready to Apply

If you’re ready to make an impact and grow your career with Socket Fiber, we’d love to hear from you. Apply today!

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary And Benefits Commensurate With Experience.

Equal Opportunity Employer.

This employer uses E-Verify.