Field Services Technician - Tier I

Socket Fiber; St. Clair (MO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

401k with company match

Free fiber service

Job summary

Socket Fiber is seeking a Field Services Technician - Tier I to deliver expert onsite installation services for residential customers. This role involves travel across service areas and working in diverse conditions while representing Socket with professionalism in the field.

You will drive a company vehicle on a driveway-to-driveway basis, install and test equipment, and provide a seamless customer experience from start to finish. Safety, accuracy, and strong communication are essential.

Qualifications

• High School diploma or equivalent.
• Relevant experience in telecommunications, networking, or field service.
• Must possess and maintain a valid driver’s license with no restrictions.
• Ability to participate in an on-call rotation, including nights, weekends, and holidays.
• Able to work outdoors in varying weather conditions and lift up to 70 lbs.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment including routers, modems, and Wi-Fi gateways.
• Deliver an exceptional customer experience by remaining professional and knowledgeable.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling in accordance with codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment in line with safety protocols.

Skills

Telecom field service

Networking basics

Customer service

Education

High School diploma

Tools

CAT3 cabling

CAT5 cabling

Bucket truck operation

Job description

DescriptionSocket is seeking a skilled Socket is seeking a skilled Field Services Technician - Tier I to join our talented workforce. In this role, you'll deliver expert onsite installation services for residential customers. You’ll play a key role in ensuring a seamless experience for our customers as they connect to Socket's fiber network. This role will require travel to our various service areas and will be required to work in most conditions.

A Day in the Life This is a driveway-to-driveway, customer-focused installation position where you’ll be the face of our service from start to finish. Using a company-provided vehicle, you’ll manage your day through our ticketed scheduling system, completing each assigned install with the skill, professionalism, and pride of a Socket Installer.

What You’ll Do Key responsibilities include:

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling, adhering to all relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations.
• Maintain a clean driving record and represent Socket with professionalism in the field.

What We’re Looking For To be considered for this role, you\'ll need the following required qualifications:

• High School diploma or equivalent.
• Relevant experience in telecommunications, networking, or field service.
• Must possess and maintain a valid driver’s license with no restrictions.
• Ability to participate in an on-call rotation, which includes nights, weekends, and holidays.
• Comfortable and able to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck).
• Ability to work outdoors in various weather conditions.
• Must be able to lift up to 70 lbs.
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.
• Must have a flexible schedule with the ability to work on Saturdays and/or Sundays.
• Willingness to obtain a class E license if offered

Preferred Qualifications

What Will Help You Stand Out

• Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing.
• Working knowledge of LAN/WAN technologies and basic networking principles.
• Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).
• Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes.

Desired Attributes Beyond the qualifications, these attributes are what make someone a great fit for our team:

• A strong aptitude for learning and a desire to grow your skills and knowledge.
• A self-motivated and proactive approach to your work.
• A high level of attention to detail and a commitment to quality.
• A strong sense of urgency and dedication to following through on all tasks.
• Excellent verbal and written communication skills.
• The ability to adapt to shifting priorities in a dynamic work environment.
• Demonstrates a strong safety focus and consistently maintains safety measures.

Why Join Socket Fiber? At Socket Fiber, we\'re redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We\'re not just selling a service—we\'re providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + bonus potential or performance-based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

Salary And Benefits Commensurate With Experience.
Equal Opportunity Employer.