Field Services Technician - Madison, AL

NRG Energy; United States; Remote; USD 36,000 - 55,000; Full time

Job summary

NRG Energy's Vivint Smart Home seeks Field Services Technicians who blend customer service with strong sales skills to provide top-tier installation and service of smart home technologies. Candidates should be motivated, coachable, and ready to embrace a full training program, all while capitalizing on a competitive income structure and benefits.

Benefits

Competitive hourly base plus uncapped commission

Comprehensive paid training

Opportunity for overtime

Company vehicle and gas card

Cell phone and work tablet provided

10 PTO days and paid holidays

Qualifications

• Exceptional customer service skills are essential.
• Experience in sales across various fields desirable.
• Ability to work in a team and independently.

Responsibilities

• Provide expert-level installation and services of technology.
• Maximize earnings through lead generation from service appointments.
• Conduct safety analysis of homes to ensure safety.

Skills

Customer Service

Sales

Teamwork

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

We are adding to our Field Services Technician team and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales.

Why Join Our Technician Team?

• Competitive hourly base plus uncapped commission

• Comprehensive paid training & Ongoing coaching and support

• Opportunity for overtime to earn time and a half

• 4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments!

• Company take-home vehicle and gas card

• Cell phone and work tablet

• We provide all tools necessary to perform the job – We&aposll ship everything to you directly!

Why Join Vivint?

• Full-time employment & Full benefit package including medical, dental, vision, life, and 401(k)

• 10 PTO days and paid holidays

• Career development and leadership opportunities

• Employee pricing on smart home products

• Fast Company’s list of the World’s 50 Most Innovative Companies, Forbes named us one of America’s Best Employers and a Best Employer for Diversity

A Day In the Life:
As part of our Field Services Technician team, you’ll provide expert-level installation and Servicess of cutting-edge technology. As a technician, you will have the opportunity to maximize your earning potential by leveraging Services and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

Who we’re looking for:

Our technician team is made up of a wide variety of backgrounds and experience levels. We believe in investing in our employees and provide comprehensive training and support. So whether you’re an experienced Field Technician, a sales rep looking for a change, or just a motivated, coachable individual, we want to speak with you!

• Exceptional customer Services skills

• Sales experience – car sales, retail sales, insurance sales, B2C sales, call center experience

• Field technician experience – cable installation, internet Installation, pest control, lawn maintenance, construction, solar technician

• Clean driving record and valid license

• Someone who thrives in a team environment as well as independently

Physical demands of the job:

• Lift and carry up to 45 lbs.

• Climb ladders up to 14 feet

• Work in attics and other limited-space areas

• Bend, kneel, crouch, and stand for extended periods

Safety culture is strong at Vivint. Field Services technicians will conduct a safety analysis of every home to assure a safe workplace for the technician and the customers.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.