Field Services Technician - Level 3

Johnson Controls; Richmond (VA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation/holidays/sick time

401(K) with match and insurance from a

day one

Job summary

Johnson Controls’ Silent-Aire division seeks an engineering technician to support field installations and commissioning of large‑scale cooling systems for data centers. You will interpret blueprints, install refrigeration components, and troubleshoot complex HVAC equipment in mission‑critical facilities.

Role involves interfacing with customers and internal teams, travel to field sites, and adherence to safety standards. A strong mechanical background and problem‑solving skills are essential.

Qualifications

• Knowledge of operating principles of cooling/refrigeration equipment and systems.
• Ability to read, interpret and work from blueprints and schematics.
• Experience with start-up and commissioning at customer facilities is a plus.

Responsibilities

• Read and interpret electrical, control and mechanical blueprints, drawings, and other specifications.
• Assemble and install refrigeration or air conditioning components using hand and power tools.
• Troubleshoot, diagnose, and repair a wide variety of heating and cooling/refrigeration equipment/systems.
• Work with customers in the field and with manufacturing teams to optimize product delivery and support.

Skills

Mechanical systems

Control systems

Blueprint interpretation

Field equipment installation

Problem solving

Education

High school diploma or equivalent

Tools

Welding equipment

PLC-based controls

Job description

About Us

Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturing (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs. As part of Johnson Controls’ Data Center Solutions business unit, Silent-Aire is at the forefront of creating new and exciting products to support the data center industry. Our custom computer room air handling units (CRAHU) are industry‑leading examples of some of the most highly energy efficient and sophisticated cooling systems in the world. We are a diverse, upbeat, creative, team‑oriented group of technicians, engineers, and managers working on a daily basis to develop data center cooling equipment that is changing the face of the data center facility.

What We Offer

• Competitive pay
• Paid vacation/holidays/sick time - 10 days of vacation, 10 paid holidays, and sick time each year
• Comprehensive benefits package including 401(K) with match as well as insurance coverage that starts on day one (medical, dental, and vision care)
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What We Look For

We are seeking for this role an engineering technician who possesses authoritative knowledge of large‑scale mechanical and/or mechanical infrastructure systems and adapt this knowledge for mission‑critical facilities. Knowledge of architectural concerns, large‑scale computer farms, control systems, and large industrial/commercial cooling distribution systems is a major plus for this role. You will have extensive experience being involved in large‑scale technical operations and demonstrable problem‑solving leadership with limited oversight as well as possess excellent communication skills, attention to detail, and the ability to create work product with highly accurate results.

You will split your time between interfacing with our customers in the field and working with manufacturing teams to optimize our product(s) to provide the best possible service for our internal and external customers. You will work with design, quality assurance, and manufacturing engineering teams to provide continual feedback from our customers.

How You Will Do It

• Read and interpret electrical, control and mechanical blueprints, drawings, and other specifications.
• Measure and lay out reference points for installation.
• Assemble and install refrigeration or air conditioning components using hand and power tools.
• Measure and cut piping and connect piping using welding and brazing equipment.
• Start up system and test for leaks using testing devices.
• Recharge system with refrigerant, check and test regulators, calibrate system and perform routine maintenance.
• Troubleshoot, diagnose, and repair a wide variety of heating and cooling/refrigeration equipment/systems.
• Troubleshoot, diagnose, and repair PLC‑based Custom Controls designed and built by Silent‑Aire.
• Focus is on independently achieving general objectives in support of an assigned project.
• Work independently on varied assignments requiring a broad and/or specialized knowledge of refrigeration and HVAC.
• Decision making is guided by applying standard procedures, may make modifications of procedures or use methods developed in previous assignments.
• You will be required to communicate technical issues to technical and non‑technical staff while maintaining a high level of communication with both internal and external stakeholders, customers, contractors, and industry peers.

Required

• Must possess a valid driver’s license
• Must have a high school diploma or equivalent GED certificate
• Knowledge of operating principles of various types of cooling/refrigeration equipment and systems
• Knowledge of electricity and electrical and solid state control systems
• Knowledge of safety practices and building codes
• Customer service skills
• Previous experience with start‑up and commissioning responsibilities at customer facilities
• Ability to read, understand and work from blueprints, specifications, and schematics
• Ability to maintain required records and prepare reports
• Must possess valid passport/driver’s license
• Aptitude and communications skills related to acting independently
• Technical and working knowledge of internal and industry design and construction codes and standards
• Proven planning, organizational, problem solving, decision–making, supplemented with a practical aptitude
• Ability to lift 40 lbs and use ladders working from heights
• Need to have experience working in highly sensitive and/or mission critical facilities
• Industrial, Manufacturing Facilities and Field and office environments

Preferred

• Registered refrigeration/HVAC tech, controls tech, Electrician Journeyman or related tradesperson

Additional Details

• Travel is required to field worksite locations
• Personal Protective Equipment (PPE)
• Must be able to pass a DOD background check, requiring proof of US Citizenship
• Willingness to travel to customer locations (domestic and international)
• This is a safety sensitive position
• Company uniform required