Field Services Technician - Level 3

Johnson Controls, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Benefits package (medical, dental, 401

Safety-focused culture

Travel opportunities

Job summary

Silent-Aire, a division of Johnson Controls, seeks an engineering technician to support data center cooling systems in field and site environments. You will interface with customers and manufacturing teams to optimize products, diagnose issues, and perform installation and maintenance work.

Key responsibilities include reading blueprints, installing refrigeration components, piping, testing, and completing service reports.

Qualifications

• Ability to read, interpret and apply blueprints, drawings and schematics.
• Knowledge of refrigeration/air conditioning equipment and systems.
• Experience with PLC-based controls is a plus.
• Strong problem-solving and field troubleshooting skills.
• Good communication with customers, stakeholders and colleagues.

Responsibilities

• Read and interpret electrical, control and mechanical blueprints and drawings.
• Assemble and install refrigeration or air conditioning components.
• Measure, cut and connect piping; perform welding/brazing as needed.
• Start up systems, test for leaks and calibrate equipment.
• Troubleshoot and repair HVAC/refrigeration systems and PLC controls.

Skills

Blueprint reading

Electrical control

Troubleshooting

Customer communication

Education

High school diploma

GED certificate

Tools

Welding equipment

Piping tools

Job description

About us:

Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturing (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs.

As a part of Johnson Controls’ Data Center Solutions business unit, Silent-Aire is on the forefront in the creation of new and exciting products to support the data center industry. Our custom computer room air handling units (CRAHU) are industry leading examples of some of the most highly energy efficient and sophisticated cooling systems in the world. We are a diverse, upbeat, creative, team-oriented group of technicians, engineers and managers working on a daily basis to develop data center cooling equipment that is changing the face of the data center facility. Help us drive customer wins and be a part of a team that believes that through teamwork, leadership, and collaboration - anything is possible.

What we offer

• Competitive pay

• Paid vacation/holidays/sick time - 10 days of vacation, 10 paid holidays, and sick time each year

• Comprehensive benefits package including 401(K) with match as well as insurance coverage that starts on day one (medical, dental, and vision care)

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What we look for

We are seeking for this role an engineering technician who possesses authoritative knowledge of large-scale mechanical and/or mechanical infrastructure systems and adapt this knowledge for mission-critical facilities. Knowledge of architectural concerns, large-scale computer farms, control systems, and large industrial/commercial cooling distribution systems is a major plus for this role. You will have extensive experience being involved in large-scale technical operations and demonstrable problem-solving leadership with limited oversight as well as possess excellent communication skills, attention to detail, and the ability to create work product with highly accurate results.

You will split your time between interfacing with our customers in the field and working with manufacturing teams to optimize our product(s) to provide the best possible service for our internal and external customers. You will work with design, quality assurance, and manufacturing engineering teams to provide continual feedback from our customers.

How you will do it

• Read and interpret electrical, control and mechanical blueprints, drawings, and other specifications.

• Measure and lay out reference points for installation.

• Assemble and install refrigeration or air conditioning components using hand and power tools.

• Measure and cut piping and connect piping using welding and brazing equipment.

• Start up system and test for leaks using testing devices.

• Recharge system with refrigerant, check and test regulators, calibrate system and perform routine maintenance.

• Troubleshoot, diagnose, and repair a wide variety of heating and cooling/refrigeration equipment/systems.

• Troubleshoot, diagnose, and repair PLC-based Custom Controls designed and built by Silent-Aire.

• Focus is on independently achieving general objectives in support of an assigned project.

• Work independently on varied assignments requiring a broad and/or specialized knowledge of refrigeration and HVAC.

• Decision making is guided by applying standard procedures, may make modifications of procedures or use methods developed in previous assignments.

• You will be required to communicate technical issues to technical and non-technical staff while maintaining a high level of communication with both internal and external stakeholders, customers, contractors, and industry peers.

What we look for

Required:

• Must possess a valid driver’s license

• Must have a high school diploma or equivalent GED certificate

• Knowledge of operating principles of various types of cooling/refrigeration equipment and systems

• Knowledge of electricity and electrical and solid state control systems

• Knowledge of safety practices and building codes

• Customer service skills

• Previous experience with start up and commissioning responsibilities at customers facilities

• Ability to read, understand and work from blueprints, specifications, and schematics

• Ability to maintain required records and prepare reports

• Must possess valid passport/driver’s license

• High school diploma or equivalent

• Aptitude and communications skills related to acting independently

• Technical and working knowledge of internal and industry design and construction codes and standards

• Proven planning, organizational, problem solving, decision–making, supplemented with a practical aptitude

• Ability to lift 40lbs and use ladders working from heights

• Need to have experience working in highly sensitive and/or mission critical facilities

• Industrial, Manufacturing Facilities and Field and office environments

Preferred:

• Registered refrigeration/HVAC tech, controls tech, Electrician Journeyman or related tradesperson

Additional Details

• Travel is required to field worksite locations

• Personal Protective Equipment (PPE)

• Must be able to pass a DOD background check, requiring proof of US Citizenship

• Willingness to travel to customer locations (domestic and international)

• This is a safety sensitive position

• Company uniform required