Field Services Technician (Gemini Site)

IHI Terrasun Inc.; Nevada; On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) plan with employer matching

Life, AD&D, Disability Insurance

Tuition and continuing education

Inclusive and supportive culture

Job summary

IHI Terrasun Solutions Inc. is seeking a Field Services Technician to support ITS systems in the Nevada desert and at customer sites.

The role involves installation, maintenance, repair, and hands-on troubleshooting of energy storage products, with 5%+ travel to sites and a focus on customer satisfaction. Based in Moapa Valley near Las Vegas, NV, the position is salaried, non-exempt, with overtime eligibility.

Qualifications

• Experience in field engineering & services in electrical power equipment or energy space.
• Experience with industrial electrical equipment and work.
• Proven ability to exceed goals and collaborate with engineering & sales.
• Self-directed, detail-oriented, organized and flexible.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel).
• Willingness to work with customers and travel as needed.
• Willingness to work overnight shifts and on holidays/weekends.
• Degree in EE/ME/CS or similar technical field.
• Knowledge of utility-scale battery applications.
• Knowledge of renewables inverter and DC-DC operation/maintenance.
• Demonstrated customer-focused problem solving.

Responsibilities

• Commission (validate and verify), perform preventive maintenance, and repair energy storage systems.
• Provide technical consultation and product support to technical and commercial teams.
• Communicate customer feedback to Engineering and Sales.
• Provide technical support for fault isolation and troubleshooting.
• Travel to and remain at assigned job sites until tasks are completed.
• Ensure excellence in all operational areas.

Skills

Field engineering

Electrical equipment

Team collaboration

Detail-oriented

Communication

Customer-facing

Shift flexibility

Availability

Battery systems

Inverters & DC-DC

Problem solving

Education

Bachelor's degree in EE/ME/CS

Tools

Microsoft Office

Job description

Join Us at IHI Terrasun: Drive the Future of Green Energy

Are you ready to make an impact and shape the future of sustainable energy? At IHI Terrasun Solutions , we’re revolutionizing the world with cutting-edge solar and energy storage systems. To build on our incredible momentum, we’re searching for curious, driven, and collaborative individuals to join our growing team.

About IHI Terrasun Solutions Inc.

As a subsidiary of IHI Corporation , a global leader with 165 years of expertise and $15 billion in revenue, IHI Terrasun Solutions combines the agility of a startup with the strength of an established energy industry giant. We specialize in solar + storage systems integration and lifecycle services, leveraging advanced hardware and software solutions.

Our proprietary technology enables seamless end-to-end energy optimization, powered by a talented team of innovators who are passionate about driving change in the energy landscape. With over 480 MWh installed and 1 GWh of projects in advanced stages , we’re at the forefront of solar + storage innovation.

Scope of Job

The IHI Terrasun Solutions Field Services Technician will provide support for ITS systems, including hands on installation, maintenance, and repair of these products. The Field Services Technician must be able to articulate technology and product positioning to both business and technical users and must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the system life. The selected candidate can expect a fast paced, exciting learning environment as we move into the next phase of business growth.

• Commission (validate and verify), execute preventative maintenance, and repair energy storage systems


• Provide technical consultation and product support to technical and commercial counterparts, including communications with other Field Service Engineers, Sales, Engineering, Product Management, and Logistics on a daily basis


• Communicate customer feedback to Engineering and Sales teams


• Provide technical support for fault isolation and troubleshooting


• Travels to and remain at all assigned job sites until assigned tasks are completed


• Ensure excellence in all operational areas

Requirements:

• Relevant experience in field engineering & services in electrical power equipment or energy space


• Experience with industrial electrical equipment and work


• Demonstrated ability to exceed individual performance goals and to work with engineering & sales personnel to achieve team objectives


• Self-directed, highly detail-oriented, organized, and flexible


• Excellent oral and written communication skills


• Proficient in Microsoft Office (Outlook, Teams, Word, & Excel)


• Willingness to work with customers


• Willingness to work overnight shifts, when necessary (rotating with other staff)


• Willingess to work holidays/weekends (rotating with other staff)


• Degree in technical field such as EE, ME, or Computer Science/Engineering


• Knowledge of detailed requirements of a broad range of utility-scale battery applications


• Knowledge of detailed requirements of renewable energy inverter and DC-DC converter operation and maintenance.


• Demonstrated accomplishments in customer-focused problem solving

Work Environment & Physical Demands

• IMPORTANT: Work is performed in the field, in an outdoor environment, in the Nevada desert. Employee must be able to work in high-heat outdoor conditions, with temperatures sometimes exceeding 100 degrees Fahrenheit, and be able to follow all safety standards, rules, and regulations for working in hot environments.


• Employee must be able to stand, walk, and carry, and lift at least 50 pounds.


• Employees will be working in a High Voltage environment electrical equipment. When working at a customer project site or supplier facility, Personal Protective Equipment (PPE) may be worn for safety purposes.


• Limited travel is required to customer project sites and supplier manufacturing facilities.


• This position is considered a \"safety-sensitive\" position and may have a drug-testing requirement for new hires. It may also require randomized drug testing throughout employment.

Travel & Location:

• The position is based in Moapa Valley near Las Vegas, Nevada at our Gemini power plant, and involves 5% or more travel to other customer sites, for training, or to the home office in Chicago.

Compensation

• This is a salaried, non-exempt position that is eligible for overtime wages. The salary range is $67,600 - $83,000 with an hourly rate of $32.50 - $40.00/hour for calculating overtime wages. Salary will be commiserate with experience and expertise.

Our Benefits Include :

• Comprehensive Health Coverage : 100% employer-paid health, dental, and vision insurance through our premium Cigna PPO plan.


• Retirement Planning : 401(k) plan with employer contribution matching.


• Financial Security : Employer-sponsored Life, AD&D, Short-Term, and Long-Term Disability Insurance.


• Professional Development : Tuition and continuing education stipend to support your growth.


• Inclusive and Supportive Culture : Work in an environment where collaboration, innovation, and mutual respect thrive.

Why You Matter

Every member of our team plays a critical role in our success. By joining us, you’ll have the opportunity to contribute to impactful projects, work with state-of-the-art technology, and help shape the future of renewable energy.

Together, we can make green energy the standard—not the exception.

Join us in building a brighter, more sustainable world. We’re excited to hear from you!

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.