Field Services Technician

City of Turlock

Turlock (CA)

On-site

USD 52,000 - 72,000

Full time

4 days ago

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Benefits offered by this job

Holiday and vacation accruals

Health insurance plans

Educational reimbursement

Job summary

The City of Turlock is seeking a Field Services Technician to perform a wide range of field duties for the Utilities Division in water services. This exempt position involves water turn-ons/offs, meter readings, and educating customers on water use and conservation.

Under supervision, you will coordinate with Finance on delinquent accounts, collect data, and enforce state, federal, and local regulations. Normal to outdoor environments are expected, with clear communication and safety awareness.

Qualifications

One year of increasing responsible experience in the area of customer service.
One year of increasing responsible experience in the area of customer service in water or a related field desired.
Possession of a high school diploma or GED certificate.

Responsibilities

Perform water service turn-ons and shut-offs on a daily basis.
Promote the efficient use of the City’s water supply by residential, irrigation, industrial, and commercial customers.
Investigate and identify compliance issues; and communicate with regulatory agencies as required.
Coordinate with City Finance staff on delinquent accounts, turn on/turn off instructions, non-reads and improper billings.
Handle a variety of assignments related to accurate meter readings and high utility consumption.
Investigate and report on utility-related issues, including but not limited to water, sewer and stormwater.
Perform enforcement of federal, state and local regulations pertaining to water, sewer, and stormwater regulations.
Meet with and educate City of Turlock customers on water use, sewer system management, and stormwater regulations compliance. Discuss and resolve problems and concerns.
Input data into computer records and generate various reports.
Respond to public inquiries and complaints regarding water use, sewer system management, and stormwater pollution.
Respond to customer requests regarding water supply.
Turn on new water services and turn off discontinued services, and delinquencies.
Participate in the enforcement of the State requirements pertaining to water conservation within the City of Turlock’s water system.
Plan, coordinate, and administer the City’s water conservation with an emphasis on public education and outreach activities.
Perform related duties as assigned.

Skills

Customer service

Communication

Regulatory understanding

Education

High school diploma or GED

Water Distribution Operator I Certification

Work Zone Safety Certification

Job description

The City of Turlock is currently accepting applications for the position of Field Services Technician. Under general supervision, performs a wide variety of field duties and assignments for the Utilities Division related to water services. This position is designated as management for Labor Relations purposes and is considered exempt under the Fair Labor Standards Act (FLSA).

Distinguishing Characteristics

Employees in this class represent the Utilities Division and perform daily work in the field, provide customer service to individual customers, receive only occasional instruction or assistance as new, unusual or unique situations arise, and are fully aware of the operating procedures and policies within the work unit.

Supervision Received and Exercised

General supervision is provided by the Utilities Supervisor and Customer Service Supervisor. Responsibilities may include direct or indirect supervision of part-time or volunteer staff.

Duties

Perform water service turn‑ons and shut‑offs on a daily basis.
Promote the efficient use of the City’s water supply by residential, irrigation, industrial, and commercial customers.
Investigate and identify compliance issues; and communicate with regulatory agencies as required.
Coordinate with City Finance staff on delinquent accounts, turn on/turn off instructions, non‑reads and improper billings.
Handle a variety of assignments related to accurate meter readings and high utility consumption.
Investigate and report on utility‑related issues, including but not limited to water, sewer and stormwater.
Perform enforcement of federal, state and local regulations pertaining to water, sewer, and stormwater regulations.
Meet with and educate City of Turlock customers on water use, sewer system management, and stormwater regulations compliance. Discuss and resolve problems and concerns.
Input data into computer records and generate various reports.
Respond to public inquiries and complaints regarding water use, sewer system management, and stormwater pollution.
Respond to customer requests regarding water supply.
Turn on new water services and turn off discontinued services, and delinquencies.
Participate in the enforcement of the State requirements pertaining to water conservation within the City of Turlock’s water system.
Plan, coordinate, and administer the City’s water conservation with an emphasis on public education and outreach activities.
Perform related duties as assigned.

Knowledge of

City services such as basic water, sewer and storm drain, watering schedules, procedures, and processes.
Proper English usage, spelling, grammar, and punctuation.
Equipment, tools and materials used in the operation and maintenance of the water system.
Personal computers and software applications.
Customer services procedures and the handling of complaints.
Safe work practices during work.

Ability to

Understand and interpret federal, state and local regulations.
Perform computer‑related duties as it applies to reporting daily activities and administrative work.
Maintain records.
Perform a wide variety of sensitive and difficult customer service activities.
Provide field support to the City’s Utilities and Finance divisions.
Advise on the programming of automatic sprinkler timers.
Research and evaluate information regarding customer service and payments problems.
Operate a variety of office equipment.
Establish and maintain cooperative working relationships with others.
Communicate clearly and concisely orally and in writing.

Experience and Training Guidelines

Experience

One year of increasing responsible experience in the area of customer service. One year of increasing responsible experience in the area of customer service in water or a related field desired.

Training

Possession of a high school diploma or GED certificate.

Licenses

Possession of an appropriate valid California Driver’s license at the time of appointment to be maintained as a condition of continued employment.
Possession of a Water Distribution Operator I Certification issued by the SWRCB within 24 months from date of hire.
Possession of a Work Zone Safety Certificate within 24 months from date of hire.

Physical Conditions

Maintain the following physical abilities: see well enough to read, write and make observations; hear well enough to converse on the radio, telephone and in person; be able to speak clearly; body mobility to walk, bend, stand, crouch; normal manual dexterity and eye‑hand coordination; ability to lift and move objects weighing up to 50 pounds; operate a vehicle making frequent stops getting in and out of vehicles; use of office equipment including computer, telephone, copier, calculator, fax; and tolerate extreme fluctuations in temperature while performing essential functions of the job.

An eligibility list will be established from this recruitment that will be valid for six (6) months. All employees are required to serve a twelve (12) month probationary period.

Veteran's Preference System

The City of Turlock has adopted a veteran’s preference system (effective January 1, 2002). The percentage score achieved through an entrance (non‑promotional) examination which ranks applicants on an eligibility list shall be adjusted to provide: (a) one (1) percentage point added to the final test score for each six (6) months of active service during a time of armed conflict, up to a maximum of five (5) points, and (b) five (5) percentage points added to the final test score for veterans who are disabled as a result of active military service during a time of armed conflict, regardless of length of service. To receive preference points, applicants must provide supporting documentation and proof of honorable discharge. In no event shall an applicant receive more than a five (5) point adjustment. This request should be made in section #12 of the employment application form.

A copy of your DD214 must be attached for this request to be considered.

An Equal Opportunity Employer

The City of Turlock is an Equal Opportunity Employer. We are sincerely interested in receiving applications from qualified minorities, women and the disabled. Qualified applicants receive equal consideration without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, age, marital status, physical or mental disability, medical condition, political affiliation or belief except where indicated by requirements of the job. The City of Turlock will make every effort to accommodate applicants that have disabilities that would not allow them to compete in the announced process. Applicants are asked to indicate their request for accommodation in the application form.

Medical Examination and Drug/Alcohol Screening

The incumbent will be required to take a medical examination including a drug/alcohol screening and be fingerprinted.

Customer Service Policy

The City of Turlock is committed to quality service to our customers. Our goal is to create a positive, productive and courteous atmosphere for our employees and customers. Employees are evaluated on the quality of customer service they provide.

Benefits

Holidays: Eleven (11) paid holidays and three (3) floating holidays.
Vacation: Paid vacation that increases with years of service.
Sick Leave: Accrual of one day (eight (8) hours) for each month worked.
Retirement: Qualified candidates who are currently a CalPERS member or have been a CalPERS member within the last six (6) months or are subject to reciprocity with another eligible retirement plan, may be a “classic member” and may be enrolled in the City’s 2.7% @ 55 plan. Employee pays employee contribution rate of 9% on a pre‑tax basis. CalPERS “final compensation” may be based on the highest twelve (12) continuous months of qualifying employment. Non‑classic or “new members” will be enrolled in the 2% @ 62 plan and CalPERS “final compensation” will be based on the highest thirty‑six (36) continuous months of qualifying employment.
Deferred Compensation: The City will match employee’s contribution up to one half of one percent (0.5%) of the employee’s base salary for each pay period in which employee contributes to the program.
Retiree Health Savings (RHS) Vantage Care: Two (2) percent of the employee’s base payroll will be deposited in each individual’s RHS Vantage Care account.
Health: The City offers a generous health, prescription, vision, and dental insurance plans for employees and dependents.
Continuous Service Pay: Beginning with the tenth (10th) year and every year thereafter, 1.5% of base salary. Beginning with the fifteenth (15th) year and every year thereafter, 1.5% of base salary. Beginning with the twentieth (20th) year and every year thereafter, 1.5% of base salary.
Associate/Bachelor/Master’s Degree Incentive Pay (If not listed as a minimum qualification)*
Educational Reimbursement Program*
Computer Loan Program*
Upon completion of probation.