Field Services Technician

Socket Telecom LLC.; Rolla (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay and bonus potential

Medical, dental, and vision insurance

Tuition reimbursement

Free fiber service if available

Job summary

A telecommunications company in Rolla, Missouri, is seeking a skilled Field Services Technician. In this role, you'll provide expert installation services for residential customers, ensuring a seamless experience as they connect to the fiber network. Responsibilities include performing installations, diagnosing issues, and delivering exceptional customer service. The ideal candidate will have a high school diploma, relevant experience, and a valid driver's license. The company offers competitive pay, benefits, and a culture that values employee strengths.

Qualifications

• High School diploma or equivalent required.
• Experience in telecommunications or networking is preferred.
• Must possess a valid driver's license with no restrictions.

Responsibilities

• Perform installations and repairs for internet and phone services.
• Deliver exceptional customer service during all visits.
• Safely operate company vehicles and equipment.

Skills

Telecommunications experience

Customer service

Knowledge of LAN/WAN technologies

Ability to lift 70 lbs

Education

High School diploma or equivalent

Tools

CAT3 cabling

CAT5 cabling

Network testing tools

Job description

Description

Socket is seeking a skilled Field Services Technician to join our talented workforce. In this role, you'll deliver expert onsite installation services for residential customers. You’ll play a key role in ensuring a seamless experience for our customers as they connect to Socket's fiber network. This role will require travel to our various service areas and will be required to work in most conditions.

A Day in the Life

This is a driveway-to-driveway, customer-focused installation position where you’ll be the face of our service from start to finish. Using a company-provided vehicle, you’ll manage your day through our ticketed scheduling system, completing each assigned install with the skill, professionalism, and pride of a Socket Installer.

What You’ll Do

Key responsibilities include:

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling, adhering to all relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations.
• Maintain a clean driving record and represent Socket with professionalism in the field.

What We’re Looking For

To be considered for this role, you'll need the following required qualifications:

• High School diploma or equivalent.
• Relevant experience in telecommunications, networking, or field service.
• Must possess and maintain a valid driver’s license with no restrictions.
• Ability to participate in an on-call rotation, which includes nights, weekends, and holidays.
• Comfortable and able to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck).
• Ability to work outdoors in various weather conditions.
• Must be able to lift up to 70 lbs.
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.
• Must have a flexible schedule with the ability to work on Saturdays and/or Sundays.
• Willingness to obtain a class E license if offered.

What Will Help You Stand Out

Preferred Qualifications:

• Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing.
• Working knowledge of LAN/WAN technologies and basic networking principles.
• Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).
• Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes.

Desired Attributes

• A strong aptitude for learning and a desire to grow your skills and knowledge.
• A self-motivated and proactive approach to your work.A high level of attention to detail and a commitment to quality.
• A strong sense of urgency and dedication to following through on all tasks.
• Excellent verbal and written communication skills.
• The ability to adapt to shifting priorities in a dynamic work environment.
• Demonstrates a strong safety focus and consistently maintains safety measures.

Why Join Socket Fiber?

At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + bonus potential or performance-based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

Equal Opportunity Employer.

This employer uses E-Verify.