Field Services Specialist

ArchKey Solutions LLC; San Jose (CA); On-site; USD 70,000 - 84,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition reimbursement

Wellness programs

Professional development

Job summary

ArchKey Solutions LLC in San Jose, CA is seeking a Field Services Specialist to provide day-to-day administrative support to labor managers and field leadership. The role coordinates field activities, timekeeping, training, and safety, aligning with company policies and DEI values.

Key duties include handling hiring/layoff paperwork, scheduling trainings, maintaining HR/payroll data, and assisting field staff with IT tools like iPads and company software while promoting efficient operations.

Qualifications

• Associate degree or equivalent work experience in related field.
• Strong project management and customer service experience.
• Professional communication and organizational skills with attention to detail.
• Experience with union-related processes is a plus.

Responsibilities

• Provide day-to-day administrative support to labor managers and field leadership.
• Coordinate field activities, timekeeping, training, and safety data.
• Schedule meetings and trainings; process technology requests for field staff.
• Maintain positive communications with customers, vendors, and staff.
• Support LEAN or continuous improvement initiatives to improve operations.

Skills

Project management

Customer service

Communication skills

Organizational skills

Time management

Team player

Problem solving

LEAN / continuous improvement

Interpersonal skills

Education

Associate degree or equivalent

Tools

iPads

Laptops

Company software

Job description

Description

Field Services Specialist

This position is based at our office in San Jose, CA.

AboutArchKey

ArchKeyis one of the nation's largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We're the POWER behind making the improbable possible.

We're electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We're not just energizing infrastructure, we're energizing careers, communities, and the future.

Made up of the brightest minds in the industry, our team is our greatestasset,bringing knowledge, skills, and experience to every project. This is more than a call to join us, it's an invitation to be part of a visionary journey, to grow with us as we scale.

About thePosition

Responsible for providing day-to-day administrative support to labor managers and field leadership teams. This position ensures all field services department work activities are coordinated and organized, in alignment with all Company policies, procedures, key objectives and regulations.

Day intheLife

• Processes the necessary paperwork and documentation for field labor hiring and layoffs, ensuring all required information is provided to HR, payroll and union representatives. Partners with HR and Payroll to accurately maintain active employee data
• Provides daily high-quality administrative support to labor managers, field leadership, and field employees. Coordinates various projects and maintains accurate systems data including, but not limited to, timekeeping, logs, training, certifications, and safety
• Schedules and coordinates meetings and training activities for field personnel, partnering with necessary departments to process technology requests and provides necessary training on tools such as iPads, laptops, and company software
• Assists with management of portability for field employees working in other local jurisdictions.
• Creates and maintains positive communications and relationships with customers, vendors and field staff that reflect and support the Company’s core values.
• Consistently makes decisions in an attentive and safe manner to ensure the safety and health of self and others.
• Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.
• Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI) and providing high quality services and programs as they relate to clients, subcontractors, co-workers, suppliers, and the public

Minimum Qualifications

• Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI) and providing high quality services and programs as they relate to clients, subcontractors, co-workers, suppliers, and the public
• Associate degree or equivalent work experience in construction management, IT support, administration, business or a related field
• Minimum 3-5 years of experience in construction field dispatching.
• Strong knowledge and experience with union collective bargaining agreements and building construction is a plus.
• Strong process orientation.
• Strong organizational, project management, training, and customer service skills.
• High degree of professionalism, initiative and prioritization skills. Experience with direct customer contact and effective communication with employees and co-workers at all levels. Demonstrated prominent level of integrity and dependability.
• Dedicated team player, with excellent listening, coaching, interpersonal, written, and verbal communication skills. Strong telephone communication skills, collaboration, and relationship-building skills. Excellent communication, problem solving and IT skills.
• Superior detail orientation, critical thinking, and organizational skills. Demonstrated strong analytical and mathematical skills
• Demonstrated strong problem-solving, mentoring and time management skills. Ability to manage multiple priorities in a fast-paced environment.

Salary Range

• $69,800 - $83,700 based on experience and qualifications.

Benefits

AtArchKeySolutions, our benefits package includes competitive health insurance options (medical, dental, and vision), a robust 401(k) retirement savings plan with employer match, paid time off and holidays, and access to wellness programs. Additionally, we offer professional development opportunities, tuition reimbursement, and employee assistance programs to support your growth and well-being. We ensure that our benefits are designed to promote the health, security, and work-life balance of our employees. Additional information is available at Archkey.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an Affiantive Action, Equal Opportunity Employer,