Field Services Representative (Part-Time)

baicommunications

Pensacola (FL)

On-site

USD 34,000 - 41,000

Part time

5 days ago

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Benefits offered by this job

Flexible working opportunities

Career development programs

Sick time available

Learning Development Opportunities

Job summary

Boldyn Networks seeks a Field Services Representative (Part-Time) in Pensacola, FL, to support on-campus IT infrastructure for university and college partners. You will provide exceptional service, handle end-user and network escalations with Boldyn Networks, and coordinate client activities such as move-ins while maintaining a 24–48 hour SLA.

The role requires hands-on networking experience, outage troubleshooting, alarm monitoring, and reporting.

Qualifications

Experience with commercial-grade networking equipment.
Experience with fiber and copper networks (PON, DSLAMS, RF, QAM).
Understanding of electrical, analog, digital, electronic, switch and routing concepts.
Certifications such as Net+, CCENT, CCNA, CWTS.
Experience with Cable TV headend equipment.
Associate's degree or higher in a technical field with 2+ years experience.
2-3 years of help desk or technical support experience.
2-3 years of customer support experience.

Responsibilities

Provide exceptional service to customers.
Coordinate with Boldyn Networks to handle escalations.
Coordinate client activities (e.g. move-ins).
Respond to emergency outages promptly.
Monitor, investigate and retire equipment alarms.
Collaborate with local network partners to address escalated issues.
Maintain schedule for onsite customer appointments within 24-48 hour SLA.
Track and update escalation tickets.
Assist with customer install activities as needed.
Ensure policies are upheld in your region and generate reports.

Skills

Networking equipment

Fiber & copper

PON/DSLAMS/RF

Electrical concepts

Certifications

Cable TV headend

Help desk

Customer support

Education

Technical degree (Associate or higher)

Tools

Cable TV headend equipment

Job description

Field Services Representative (Part-Time)

Pensacola, FL

About the role

Passionate about network infrastructure? Your next role will ensure the networks we manage exceed the expectations of our clients. We're on the lookout for a knowledgeable and customer-orientated Field Services Representative. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation.

We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

You’ll be a part-time worker in on the campus of University of West Florida (Pensacola) and Coastal Alabama Community College. 20-25 hours a week depending on workload.

What you’ll be doing:

Providing exceptional service to customers
Working with Boldyn Networks to address end-user and network escalations
Working with Boldyn Networks to coordinate client activities (e.g. move-in)
Responding to emergency outages promptly
Monitoring, investigating and retiring equipment alarms
Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)
Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
Tracking and updating escalation tickets
Working with Boldyn Networks on customer install activities as needed
Seeing that Boldyn Networks policies and end-user agreement are upheld in your perspective region
Generating reports as required
Attending training events as required
Other documentation and administrative duties as requested

You’ll love this job if this describes you:

Deeply ingrained self-motivation. You're motivated to get work done. That means that you love efficiency and are driven to complete a project.
Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.
Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates.
Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.
Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you're wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).

Important considerations you should review:

Physical requirements. You’ll use your hands to type, use power tools. You’ll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you’ll need to lift up to 75 lbs.

Responder Call-Back Environment: This position operates under a responder call-back model and may require availability during weekends, holidays, or outside typical business hours to respond to outages or scheduled maintenance events.

What you’ll bring

Experience with commercial-grade networking equipment
Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
Complete understanding of electrical, analog, digital, electronic, switch, and routing conceptsCertifications such as Net+, CCENT, CCNA, CWTS
Experience with Cable TV "headend" equipment
Associate's Degree in a technical field with 2+ years' experience or Four-year degree in Technology field
2-3 years of help desk or technical support experience
2-3 years of customer support experience

About us

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.

We also offer: