Field Services Representative

Aqua America, Inc.; Mentor (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

Aqua Ohio is seeking a Field Service Representative to install, maintain, and repair meters and remote reading devices at customer sites. The role involves processing work orders, driving a company vehicle, and ensuring safe operation of equipment.

You will handle customer inquiries, perform leak checks and meter readings, and coordinate with supervisors. The job requires a valid driver’s license and availability for after-hours emergencies in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Valid US Driver’s license required.
• Must meet the physical requirements for the position.
• Available for emergency work after hours, weekends, holidays and overtime.

Responsibilities

• Installs, removes, and maintains meters, remote reading devices and protective devices.
• Receives and processes work orders and emails.
• Safely operates and maintains service department equipment.
• Inspects customer service lines, metering devices and appurtenances.
• Operates and maintains assigned vehicle per safety guidelines.
• Elevates and reports unusual conditions in the distribution system.

Skills

Tablet usage

Customer service

Written and verbal communication

Teamwork

Work under pressure

Multi-tasking

Education

High school diploma or GED

Tools

Tablet/computer usage

Job description

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Are you looking for a fantastic career at Aqua? We have a great opportunity for a Field Service Representative. This position performs a wide variety of field service tasks, but not limited to, the installation and maintenance of meters and remote reading devises used at Aqua Ohio.

Primary Duties and Responsibilities

• Installs, removes, and maintains meters, remote reading devises and various protective devices at the service location.
• Receives and processes work orders and email using a tablet or computer.
• Safely and effectively operates, maintains, monitors, and/or controls service department equipment in accordance with departmental processes.
• Operates and inspects customer service lines, metering devices and appurtenances.
• Operates and maintains an assigned vehicle in accordance with all safety and maintenance processes, procedures and guidelines.
• Elevates and reports unusual conditions in the distribution system to the supervisor.
• Responds to customer water service inquiries.
• Meets with customer and resolves issues as needed.
• Activities include performing service leak checks, pressure checks, reading meters and other tasks as needed.
• Posts termination and other customer notices in accordance with departmental policies and procedures.
• Locates, operates, closes, and/or blocks curb stops and valves to terminate service for delinquent customer accounts.
• Performs all activities in accordance with the proper use and maintenance of tools, instruments, and meter cleaning and test equipment.
• Assists with other tasks or projects as assigned.

Required Experience, Education, Licenses, and Certifications

• High school diploma or GED
• A valid US Driver’s license
• Meet the physical requirements for the position
• Must be available for emergency work after regular working hours, weekends, holidays and for scheduled overtime.

Knowledge, Skills & Abilities

• Ability to use a tablet or computer to receive and process work assignments.
• Excellent written and verbal communications skills with the ability to communicate effectively (clearly, concisely and professionally) with customers
• Strong customer service skills
• Ability to work well under pressure
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment
• A team player able to work effectively in a team fostered multi-tasking environment
• Must hold an OEPA Class I Distribution License or obtain one within the time frame specified in bargaining unit agreement.

Working Conditions / Physical Demands

May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases and/or poor ventilation atmospheric conditions. Must be able to lift and carry up to 75 lbs. See, hear, talk, and perform tasks requiring manual dexterity. Operate standard office equipment Working conditions includes travel to work sites of Essential Utilities and/or other customers Must be available for emergency work after regular working hours and weekends and for scheduled overtime.

Employees hired or entering the bargaining unit will initially receive a $3.00/hr less than the applicable rate for all positions held or worked. The reduced starting wage shall be increased by $1.00/hr each year until the employee is paid the full wage rate. Existing union employees who bid on this position will have their pay rates determined by the provisions of the collective bargaining agreement that is in effect as of the date of this posting.

Aqua, an Essential Utilities company is an Equal Opportunity / Affiantative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law. Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012). To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to: Family members cannot result in a supervisor/subordinate reporting relationship Family members cannot work in the same department.

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.