Field Services Representative

CHAOS Industries; El Segundo (CA); On-site; USD 48,216 - 79,900; Full time

Benefits offered by this job

Health benefits fully paid

401k with company match

Free daily lunch

Unlimited PTO

Casual dress code

Job summary

CHAOS Industries is seeking a Field Services Representative to serve as a technical representative supporting military and commercial customers. The role involves deploying systems and troubleshooting various technical issues in the field.

Candidates should have experience with military technology systems and enjoy hands-on work. The position offers competitive compensation and benefits, including full medical coverage and stock options.

Qualifications

• 3+ years of experience supporting military or government technology systems.
• Active U.S. security clearance or ability to obtain one.
• Enjoy hands-on work with hardware components.

Responsibilities

• Field technical representation for customer operations.
• Support installation and configuration of systems.
• Coordinate with teams for successful deployments.

Skills

Technical aptitude

Strong troubleshooting skills

Excellent communication

Interpersonal skills

Education

Bachelor’s degree in Engineering or related field

Tools

Microsoft Office

Slack

Teams

Zoom

Job description

CHAOS Industries is redefining modern defense with a multi‑product portfolio that gives the ultimate advantage—domain dominance. The company’s products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London.

Role Overview

The Field Services Representative serves as the frontline technical representative supporting internal R&D, deployed systems, and customer operations. This role is responsible for fielding and troubleshooting CHAOS Industries’ software and hardware capabilities in operational environments. Strong initiative, trust building, and flawless execution are essential.

A Field Services Representative works directly with front‑line military, government, and commercial customers to ensure mission success. Successful candidates thrive in ambiguous environments, possess strong technical aptitude, and are comfortable operating independently in the field. The ideal candidate demonstrates exceptional planning, coordination, and an eagerness to apply these skills in the tactical deployment of CHAOS Industries systems.

Responsibilities

• System Deployment & Fielding
  • Be present where the customer needs us, ensuring maximum readiness and on‑time delivery.
  • Coordinate, plan, and set up internal R&D testing, customer demonstrations, exercises, and deliveries.
  • Support installation, configuration, integration, and fielding of company systems.
  • Cross‑functionally coordinate with logistics, engineering, and program teams for successful deployments.
  • Act as the customer’s most trusted tactical partner.
• Know Our Products – Know the Mission
  • Maintain intimate product knowledge and be hands‑on with hardware in the field.
  • Lead basic system troubleshooting with confidence and assist CHAOS engineering teams in diagnosing and resolving hardware, software, networking, and integration issues.
  • Escalate complex technical issues to engineering teams while providing detailed reproduction steps and operational context.
  • Work full‑time onsite at our Headquarters in Hawthorne, CA.
  • Travel within CONUS/OCONUS as required (approximately 50%) for product testing, customer demonstrations, and deliveries.
• 3+ years of experience supporting military, government, or enterprise technology systems.
• Solution‑oriented mentality, strong troubleshooting skills across hardware, software, and networking environments.
• Experience with tactical communications, networking, sensors, UAS, C2 systems, or AI‑enabled platforms.
• Enjoy hands‑on work; CHAOS is an engineering‑first company with a significant hardware component.
• Ability to organize and navigate overseas engagements and remote areas, with risk mitigation for reputation, mission, and personnel.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and communication tools such as Slack, Teams, and Zoom.
• Active U.S. security clearance or ability to obtain one.

Preferred Requirements

• Bachelor’s degree desired (but not required) in Engineering, Computer Science, Information Systems, Military Science, or a related field.
• Previous experience as an FSR, FAE, Systems Engineer, Solutions Engineer, or Technical Operations Engineer with a hardware component.
• Knowledge of radar, RF, sensor, weapons systems, defense technology, and communications preferred.
• Military background or extensive experience working with militaries.

Why CHAOS?

• Health Benefits: Medical, dental, and vision benefits 100% paid by the company.
• Additional Benefits: 401k (50% company match up to 6% of pay), FSA, HSA, life insurance, and more.
• Perks: Free daily lunch, ‘No meeting Fridays’, unlimited PTO, casual dress code.
• Compensation: Competitive base salaries, generous pre‑IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses.
• Team Growth: 250 employees and counting across 5 global offices.

Hourly Rate: $35.00 – $58.00 per hour

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on work experience, education, and/or training, critical skills, and/or business considerations.

As set forth in CHAOS Industries’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.