Field Services Manager

Alpine Specialty Services; Everett (WA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid holidays

Retirement plan with company match

Certifications paid (IICRC/NADCA)

On-site gym / game room

Drinks and snacks

Employee discounts

Company events

Job summary

Alpine Specialty Services in Mountlake Terrace, WA is hiring a Field Services Manager to lead our Carpet, Air Duct, and Power Washing teams. This hands-on leadership role reports to the owner and emphasizes coaching, accountability, and delivering high-quality service.

No background in cleaning is required; we hire proven leaders and train the trade, including paid IICRC and NADCA certifications. You'll spend most of your time in the field with technicians, not behind a desk, and own performance

Qualifications

• Direct supervision of field technicians.
• Experience with performance management and development.
• Ability to coach for measurable results and accountability.
• Willingness to spend significant time on jobsites.

Responsibilities

• Directly manage technicians across Carpet, Air Duct, and Power Washing.
• Hold monthly one-on-one performance meetings with each technician.
• Coach employees on production, revenue per hour, upsell performance, quality, and redo rates.
• Set clear expectations and hold team members accountable.
• Address performance concerns before they become larger issues.
• Support technician development and retention.
• Handle performance management and difficult employee conversations when necessary.
• Spend the majority of time in the field observing actual service work.
• Establish and maintain quality standards across all divisions.
• Monitor callbacks and redos and address trends.
• Coach technicians on workmanship and customer interaction.
• Handle escalated customer concerns from start to finish.
• Ensure customers consistently receive Alpine's level of service.
• Drive revenue growth across divisions.
• Monitor technician sales performance and average ticket growth.
• Partner with field sales trainer to strengthen technician sales abilities.
• Ensure technicians follow customer programs and field processes.

Skills

People management

Performance coaching

Field leadership

Customer experience

Operational oversight

Training

Tools

ServiceTitan

FieldEdge

Jobber

Job description

Field Services Manager

Alpine Specialty Services
Mountlake Terrace, WA
MLT Plant - 6601 220th St SW, Mountlake Terrace, WA 98043

Full-Time | Field Service Leadership

Compensation: $75,000-$90,000 base salary, plus a monthly performance bonus of up to $12,000 annually

Lead our Carpet, Air Duct, and Power Washing field teams for a company that's served the Puget Sound since 1969. Reports directly to the owner. Industry experience is not required - we hire proven leaders and teach the trade, including paid IICRC and NADCA certification.

Lead the People Who Deliver Our Service

Alpine Specialty Services is a family-owned specialty cleaning company that has served the Puget Sound since 1969. We're hiring a Field Services Manager to lead our Carpet, Air Duct, and Power Washing teams in Washington.

This is a hands-on leadership position for someone who knows how to manage people, improve performance, maintain high standards, and hold a team accountable. Every technician within these service divisions reports to you, and you'll report directly to the owner.

You don't need a background in carpet cleaning, air duct cleaning, or power washing. We'd rather hire someone with proven leadership ability and teach them our services. We'll provide the training and pay for the certifications you need to understand the work you're leading.

Spend Your Time Leading, Not Building Reports

We want our Field Services Manager in the field with technicians, not behind a desk creating spreadsheets.

Key performance information - including technician production, upsell rates, callbacks, redos, quality scores, driver-safety events, and program compliance - is automatically tracked and delivered to you.

Your responsibility is to understand what those numbers are telling you and coach, develop, recognize, or hold people accountable accordingly.

What You'll Own

Technician Leadership and Performance

• Directly manage technicians across Carpet, Air Duct, and Power Washing
• Hold monthly one-on-one performance meetings with each technician
• Coach employees on production, revenue per hour, upsell performance, quality, and redo rates
• Set clear expectations and hold team members accountable
• Recognize technicians who are ready for advancement
• Address performance concerns before they become larger issues
• Support technician development and retention
• Handle performance management and difficult employee conversations when necessary

Field Quality and Customer Experience

• Spend the majority of your time in the field observing actual service work
• Establish and maintain quality standards across all three divisions
• Monitor callbacks and redos and address trends when they arise
• Coach technicians on workmanship and customer interaction
• Handle escalated customer concerns from start to finish
• Ensure customers consistently receive the level of service Alpine expects

Revenue and Field Performance

• Drive revenue growth across Carpet, Air Duct, and Power Washing
• Monitor technician sales performance and average ticket growth
• Partner with the field sales trainer to strengthen technician sales abilities
• Ensure technicians follow Alpine's customer programs and field processes
• Spot-check technician documentation, photos, and required job evidence
• Use performance information to identify coaching and development opportunities

Training and Field Standards

• Plan and lead the 7:00 AM Monday through Thursday team huddle
• Oversee onboarding and ride-along training for new technicians
• Determine when new technicians are ready to work independently
• Maintain proper ServiceTitan usage and field execution standards
• Oversee truck and equipment assignments
• Ensure vehicle inspections are completed
• Follow up on driver-safety alerts promptly
• Make sure the following week's schedule is prepared and adjusted before the week begins

Learn the Services You Lead

Within your first 90 days, you'll learn each Alpine service well enough to perform or explain it at a high level.

You’ll develop an understanding of the equipment, processes, pricing, and customer value behind our services so you can effectively coach the technicians performing the work.

Alpine provides and pays for this training, including applicable IICRC and NADCA certifications.

What We're Looking For

You don't need cleaning or restoration experience. You do need proven people-management experience.

We're looking for someone with:

• Demonstrated experience directly supervising employees
• Experience with performance management, employee development, and terminations
• A track record of being accountable for measurable performance goals
• Strong coaching and team-development abilities
• Confidence holding direct, fair performance conversations
• Ability to lead production-based employees and maintain accountability
• Willingness to spend significant time at jobsites rather than behind a desk
• Strong organization and follow-through
• Ability to balance customer experience, quality, employee performance, and revenue goals
• Valid Washington driver's license with an insurable driving record
• Ability to report to the Mountlake Terrace shop by 7:00 AM

Experience That Will Help You Succeed

While not required, we'd especially like to hear from candidates with:

• Management experience in restoration, HVAC, plumbing, pest control, landscaping, cleaning, or another field-service industry
• Experience managing commission-paid or production-paid employees
• Experience with ServiceTitan, FieldEdge, Jobber, or similar field-service software
• Familiarity with IICRC or NADCA standards

Compensation and Benefits

• $75,000-$90,000 base salary based on experience
• Defined salary increases at 6 and 12 months
• Monthly performance bonuses tied to quality, callback rate, and division production
• Up to $12,000 annually in additional performance bonuses
• Company vehicle for jobsite travel
• Medical, dental, and vision insurance
• Paid vacation and holidays
• Retirement plan with company match
• Paid IICRC and NADCA certifications
• Free on-site workout room and game room
• Drinks and snacks stocked daily
• Employee discounts on services
• Company events and employee recognition programs
• Monday through Friday schedule
• 7:00 AM start with most evenings at home

About Alpine Specialty Services

Alpine Specialty Services has served customers throughout Greater Seattle and the Puget Sound since 1969. We're a family-owned, NADCA-certified and IICRC-certified company specializing in carpet, tile and grout, upholstery, hardwood floor, and area rug cleaning, along with air duct cleaning, HVAC ventilation cleaning, dryer vent cleaning, and heated power washing.

Take Ownership of Field Service Performance

This isn't an administrative management position. The Field Services Manager is responsible for the people, performance, quality, and execution of Alpine's field service teams.

If you're a proven leader who enjoys coaching employees, driving measurable results, maintaining high standards, and leading from the field, we'd like to hear from you.