Field Services Engineer II

Proconex; Royersford (Montgomery County); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Premium medical

401K match

Tuition reimbursement

Incentives

Job summary

Proconex is seeking a Field Services Engineer II to provide field-based engineering support for industrial automation systems. You will perform preventative maintenance, software/hardware deployments, system upgrades, and commissioning while coordinating customer engagements and documenting technical details.

You will travel to customer sites, build relationships, and ensure reliable system performance. A strong background in Windows, cybersecurity, and industrial networks is required alongside

Qualifications

• Bachelor's degree in Engineering, Engineering Technology, Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
• 3+ years of experience supporting industrial automation systems, instrumentation, controls, field service operations, or related technical environments.
• 3+ years of experience troubleshooting automation hardware, software, instrumentation, networking, or computer systems.
• 3+ years of experience working with Microsoft Windows operating systems, software deployments, and system upgrades.
• 3+ years of experience independently executing customer-facing technical service or support engagements.
• 3+ years of experience following technical procedures, quality standards, cybersecurity requirements, and safety protocols.

Responsibilities

• Independently support customer service engagements, including planning, coordination, scheduling, and execution activities.
• Build and maintain strong customer relationships by communicating project status, technical findings, recommendations, and risks throughout service engagements.
• Perform preventative maintenance activities and system health assessments on medium- to high-complexity industrial automation systems to improve reliability and reduce downtime.
• Troubleshoot and resolve intermediate automation, hardware, software, instrumentation, server, workstation, and network issues, escalating advanced issues when appropriate.
• Execute software installations, upgrades, patches, migrations, and system deployment activities in accordance with engineering standards and manufacturer requirements.
• Configure, deploy, and troubleshoot servers, workstations, virtual environments, and associated hardware components to support automation system performance and reliability.
• Support lifecycle planning initiatives by identifying system risks, developing corrective action recommendations, and executing defined lifecycle improvement activities.
• Contribute to project execution activities, including system setup, testing, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), commissioning, startup, and migration support.
• Develop customer-ready technical documentation, service reports, redlines, and system records in accordance with company and customer standards.
• Apply industrial networking, cybersecurity, and software architecture principles during maintenance, troubleshooting, and deployment activities.
• Identify project risks, scope gaps, and additional customer needs while communicating opportunities and concerns to appropriate stakeholders.
• Maintain required technical training, certifications, and professional development activities while supporting a culture of safety, quality, and continuous improvement.

Skills

Industrial automation

Field service

Windows OS

Cybersecurity basics

Troubleshooting

Education

Bachelors in Engineering/CS

Tools

Emerson DeltaV

PLC/SCADA

SQL databases

VMs/Virtualization

Networking

Job description

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. Weprovide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities.With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.

Job Title

Job Overview

The Field Services Engineer II provides field-based engineering services to support the maintenance, troubleshooting, deployment, lifecycle management, and optimization of industrial automation systems. This role independently executes preventative maintenance, software and hardware deployments, system upgrades, troubleshooting, and commissioning activities while supporting the planning and execution of customer service engagements. The position requires strong technical expertise, sound judgment, and the ability to effectively manage priorities while delivering high-quality customer service.

Key Responsibilities

• Independently support customer service engagements, including planning, coordination, scheduling, and execution activities.
• Build and maintain strong customer relationships by communicating project status, technical findings, recommendations, and risks throughout service engagements.
• Perform preventative maintenance activities and system health assessments on medium- to high-complexity industrial automation systems to improve reliability and reduce downtime.
• Troubleshoot and resolve intermediate automation, hardware, software, instrumentation, server, workstation, and network issues, escalating advanced issues when appropriate.
• Execute software installations, upgrades, patches, migrations, and system deployment activities in accordance with engineering standards and manufacturer requirements.
• Configure, deploy, and troubleshoot servers, workstations, virtual environments, and associated hardware components to support automation system performance and reliability.
• Support lifecycle planning initiatives by identifying system risks, developing corrective action recommendations, and executing defined lifecycle improvement activities.
• Contribute to project execution activities, including system setup, testing, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), commissioning, startup, and migration support.
• Develop customer-ready technical documentation, service reports, redlines, and system records in accordance with company and customer standards.
• Apply industrial networking, cybersecurity, and software architecture principles during maintenance, troubleshooting, and deployment activities.
• Identify project risks, scope gaps, and additional customer needs while communicating opportunities and concerns to appropriate stakeholders.
• Maintain required technical training, certifications, and professional development activities while supporting a culture of safety, quality, and continuous improvement.

This role requires regular travel to customer sites and the ability to support field-based service activities as business needs require.

Basic Qualifications

• Bachelor's degree in Engineering, Engineering Technology, Computer Science, Information Technology, or a related technical field, or equivalent combination of education and experience.
• 3+ years of experience supporting industrial automation systems, instrumentation, controls, field service operations, or related technical environments.
• 3+ years of experience troubleshooting automation hardware, software, instrumentation, networking, or computer systems.
• 3+ years of experience working with Microsoft Windows operating systems, software deployments, and system upgrades.
• 3+ years of experience independently executing customer-facing technical service or support engagements.
• 3+ years of experience following technical procedures, quality standards, cybersecurity requirements, and safety protocols.

Preferred Qualifications

• Experience with Emerson DeltaV or other Distributed Control Systems (DCS).
• Experience supporting PLC, SCADA, or industrial automation systems.
• Experience configuring and deploying servers, workstations, and virtualized environments.
• Working knowledge of industrial networking, cybersecurity, and software architecture principles.
• Experience with Windows Server administration.
• Familiarity with SQL databases and database management concepts.
• Knowledge of industrial electrical systems, instrumentation, and wiring practices.
• Experience supporting commissioning, startup, migration, or lifecycle management activities in industrial process environments.
• Experience participating in an industrial on-call support rotation.

We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.

Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.

Candidates must be legally eligible to work in the United States without company sponsorship. Also, we are not interested in working on a corp-to-corp basis with other companies at this time.

Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.

Total annual cash compensation (base salary plus incentive compensation) for this role typically falls within the $85,000-$95,000 range, depending on experience, skills, interview performance, and overall fit.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Proconex’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.