Field Services Engineer I or II

Omnicell, Inc.

Honolulu (HI)

On-site

USD 44,083 - 63,369

Full time

14 days+

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Job summary

Omnicell is hiring a Field Service Engineer in Honolulu to service and maintain hospital automation systems. You will diagnose electro-mechanical issues onsite, perform preventive maintenance, and ensure uptime while collaborating with nursing and pharmacy teams to deliver dependable service.

The role requires strong problem-solving, healthcare exposure, and a valid driver's license. You may advance to higher responsibilities with increasing autonomy and impact.

Qualifications

Minimum coursework in engineering or related field and hospital/healthcare exposure.
Strong problem-solving and communication skills; valid driver’s license.
Experience with electro-mechanical or automated systems is preferred.

Responsibilities

Diagnose and repair electro-mechanical, automation, and system issues onsite.
Perform preventive maintenance to optimize performance and reduce downtime.
Deliver reliable service and maintain relationships with healthcare staff.
Document service activities, escalations, and follow-ups per policy.
Meet SLA targets and assist cross-functional teams to improve systems.

Skills

Network Engineering

Electronics

Robotics

Healthcare experience

Problem solving

Communication

Driver's license

Education

Bachelor's degree in Engineering

Associate degree or trade certification

Military training

Job description

Why Join Omnicell?

At Omnicell, we’re transforming the future of healthcare through intelligent automation that improves medication management, reduces costs, and enhances patient outcomes. As a Field Service Engineer (FSE) I or II, you will play a critical, hands‑on role in ensuring our advanced pharmacy and supply automation systems operate reliably in real‑world healthcare environments.

This is more than a technical support role—it’s an opportunity to directly impact patient care by keeping life‑saving systems running. You’ll partner with healthcare professionals, solve complex technical challenges, and grow your expertise in cutting‑edge medical technology, automation, and robotics.

What You’ll Do

As a Field Service Engineer, you will deliver high-quality service and technical expertise to healthcare customers while ensuring the performance and reliability of Omnicell solutions.

Primary Impact

Ensure the uptime, reliability, and performance of Omnicell’s automation systems, enabling healthcare providers to deliver safe, efficient patient care.

Key Responsibilities

Troubleshoot & Repair: Diagnose and resolve electro‑mechanical, automation, and system issues onsite to restore functionality quickly and effectively.
Perform Preventive Maintenance: Execute scheduled maintenance to optimize system performance and minimize downtime.
Deliver Exceptional Service: Build strong relationships with nursing, pharmacy, and healthcare leaders through clear communication and responsiveness.
Manage Service Events: Accurately document all service activities, including repairs, escalations, and follow‑ups in accordance with company policies.
Drive Operational Excellence: Meet or exceed service‑level agreements (SLAs), response times, and customer satisfaction standards.
Escalate & Collaborate: Identify product issues, bugs, or design challenges and escalates through appropriate technical support channels.
Inventory & Logistics Management: Maintain trunk stock, manage parts inventory, and ensure timely return of materials.
Cross‑Functional Engagement: Partner with internal teams to improve service delivery, product performance, and customer experience.

Level Differentiation

Field Service Engineer I

Perform moderate‑complexity troubleshooting and maintenance with guidance as needed
Support healthcare staff at the manager level
Develop foundational expertise in Omnicell systems and healthcare workflows

Field Service Engineer II

Independently perform advanced troubleshooting and system repairs
Engage with director‑level stakeholders to resolve complex issues
Provide coaching, mentoring, and technical guidance to junior team members

Who You Are

Minimum Qualifications (Both Levels)

Coursework or training in Network Engineering, Electronics, Robotics, or related field
Experience working in a hospital or healthcare environment
Strong problem‑solving skills with the ability to diagnose technical issues
Effective communication skills with technical and non‑technical stakeholders
Valid driver’s license and ability to meet insurance requirements

Preferred Qualifications

Field Service Engineer I

Bachelor’s degree in Engineering, Technology, or related discipline (or equivalent experience)
Experience troubleshooting electronic, mechanical, or computer‑based systems

Field Service Engineer II

One of the following:
- Bachelor’s degree + 1+ year of relevant experience
- Associate degree/trade certification/military training + 4+ years of experience
- 7+ years equivalent hands‑on experience
Knowledge of FDA regulations, medical device standards, and Quality Management Systems
Proven ability to work independently on complex technical issues

How You’ll Elevate at Omnicell

Collaborate: Partner with healthcare professionals and internal teams to improve system performance and patient outcomes
Inspire: Build trust with customers by delivering reliable service and demonstrating technical excellence
Develop: Continuously expand your knowledge of healthcare workflows, automation systems, and emerging technologies
Execute: Take ownership of service delivery, prioritize effectively, and consistently meet performance expectations
Impact: Drive meaningful results by ensuring critical systems remain operational and efficient

Work Conditions

Ability to lift up to 50 lbs (to approximately 5 ft. high)
Availability for on‑call rotation, including nights and weekends
Frequent local travel within the assigned territory; occasional support in adjacent areas
Maintain a home‑based workspace and inventory storage (trunk stock)

Additional Requirements