Field Services Coordination Specialist (TRAIN ON DAYS) (AFTERNOON/MIDNIGHT SHIFT)

City of Detroit; Michigan; On-site; USD 42,000 - 64,000; Full time

Job summary

The City of Detroit's Detroit Water and Sewerage Department is seeking a Field Services Coordination Specialist I. You will dispatch standard and emergency field crews, transmit assignments for water distribution and wastewater systems, and coordinate with Team Leaders and officers to ensure timely responses.

Responsibilities include prioritizing calls, generating daily reports, and ensuring safety procedures are followed.

Qualifications

• High school diploma or GED required.
• Experience with field dispatch or utilities is a plus.
• Ability to work under pressure and maintain accuracy.

Responsibilities

• Dispatch field crews for water distribution and wastewater repair.
• Transmit assignments via radio, phone or electronic tools.
• Notify supervision with location, scope and nature of issues.
• Generate daily end-of-shift reports and logs.
• Follow safety policies and perform related duties.

Skills

Field dispatch operations

Customer communication

GIS basics

Emergency response awareness

Equipment/technology use

Education

High School Diploma or GED

Tools

Two-way radio systems

Basic GIS software

Job description

This is not a Civil Service Position. DWSD employees are subject to provisions of Court Orders entered in United States District Court, Eastern District of Michigan, Southern Division, Case No. 77-71100 with regard to certain terms and conditions of employment. DWSD does not honor reversion rights for internal candidates.

Applicants for open positions at the Detroit Water and Sewerage Department must be authorized to work for ANY employer in the U.S. The Detroit Water and Sewerage Department is unable to sponsor or take over sponsorship of an employment Visa at this time.

SUMMARY

The Field Services Coordination Specialist I dispatches standard and emergency field crews from a water systems maintenance yard or central water and sewer dispatch center and transmits assignments concerning water distribution and wastewater collection systems repair and service by two-way radio, telephone, or other technological/electronic tools.

ESSENTIAL JOB FUNCTIONS

Dispatch investigation locations to the water distribution and wastewater collection systems such as water and sewer leaks on public or private property, leaks and breaks in water mains, fire hydrants and sewer lines, water in basements, flooded streets. Receive calls from Team Leaders, department units, law enforcement officials, miss-dig and customers. Determine which calls require immediate attention. Notify supervision of all pertinent information including exact locations, scope and nature of reported water systems defects. Generate daily work reports for investigation and repair crews. Receive work order information from investigators and ensure that adequate emergency repair or service has been indicated. Complete daily end of shift reports. Follow security and safety policies and procedures in carrying out work duties.

RELATED JOB FUNCTIONS

Communicate dispatch activities as required. Ensure no duplication of service requests. Indicate incomplete status of service requests. Review service requests to determine need for follow-up work by additional crews. Perform related work duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE OF

• The repair and maintenance of water distribution and wastewater collection systems including the more common defects
• Department emergency repair methods and procedures
• Street locations within the service area
• Basic Geographic Information Systems

SKILL TO

• Tactfully deal with customers, department personnel and others
• Prepare summary reports regarding the status of field work.
• Work under pressure with regard to time and conflicting demands
• Use DWSD basic technology

ABILITY TO

• Communicate frequently with team members and other units across the Department about process, equipment or potential problems
• Recognize emergency repair situations and initiate appropriate response
• Pay attention to detail
• Work independently with minimal supervision
• Communicate effectively, both verbally and in writing
• Understand and follow verbal and written instructions
• Establish and maintain effective working relationships with others
• Develop proficiency in unit specific operations and software
• Direct team activities or to work as a team member

REQUIRED EDUCATION AND EXPERIENCE (position requirements at entry)

• High School Diploma or GED

ESSENTIAL REQUIREMENTS

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Environmental Working Requirements

Work is performed within an office, plant environment, remote sites, or other locations within the DWSD Service Area. Employees within this classification may be exposed to dust and electrical connections, and frequent work with computer equipment.

OTHER REQUIREMENTS

The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position. Employees in this class are required to undergo alcohol and drug screening and are subject to a criminal background investigation.