Field Services Billing Coordinator - Environmental Services - In Office Required

Republic Services; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Dental and vision coverage

Health spending accounts

Short- and long-term disability

Life insurance and AD&D

Employee assistance program (EAP)

Employee discount programs

Retirement plan with company match

Employee Stock Purchase Plan (ESPP)

Paid time off (PTO)

Job summary

Republic Services seeks a Billing Specialist to ensure accurate and timely customer invoicing under service contracts. You will handle routine and non-routine billing tasks, prepare adjustments, and resolve discrepancies with internal teams and customers.

Ideal candidates have related billing experience, strong Excel skills, and the ability to follow SOPs with attention to detail. The role offers opportunities to support diverse billing needs across multiple accounts.

Qualifications

• Direct billing experience in a service-based industry.
• Intermediate MS Excel skills and ability to follow SOPs accurately.
• Ability to interact professionally with division managers and customers.

Responsibilities

• Prepare monthly billing adjustments, obtain required approvals, and enter adjustments into the billing system.
• Research and resolve routine and non-routine billing questions and discrepancies.
• Determine appropriate adjustment codes to process transactions.
• Review invoices for completeness and accuracy.
• Follow up with customers or division staff to resolve discrepancies.
• May prepare manual billings for non-routine, complex arrangements.
• May gather and summarize supplemental billing information to accommodate requirements.
• Post case receipts to customer accounts based on lock box reports and cash listings.
• Post payments into the billing system to clear open obligations; prepare remittance advices.
• May accept credit card payments by phone and process recurring payments.
• May set up customers in billing system(s).
• Serve as a resource and provide training to less experienced staff.

Skills

Billing experience

MS Excel

Attention to detail

Communication

Education

High school diploma or GED

Job description

POSITION SUMMARY:

With general direction, this role performs a variety of routine and non-routine complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and is responsible for related activities. This role typically entails responsibility for customer accounts with complex billing arrangements due to contractual or statutory requirements.

PRINCIPAL RESPONSIBILITIES:

• Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system.
• Researches and resolves routine and non-routine billing questions and discrepancies.
• Following standard operating procedures, determines the appropriate adjustment codes to process the transaction.
• Reviews invoices for completeness and accuracy.
• Follows up with customers or other division staff/management to resolve identified discrepancies.
• May calculate and prepare manual billings for non-routine, complex billing arrangements.
• May gather and summarize supplemental billing information to accommodate customer billing requirements.
• Reviews various billing system reports to identify billing discrepancies.
• Makes corrections as appropriate to ensure accurate billing following standard operating procedure.
• Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings.
• Performs basic and routine research to resolve differences or unidentified/misapplied payments.
• Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office.
• May accept credit card payment from customers over the phone and process recurring payments.
• May complete customer set up in company billing system(s).
• May act as a resource for less experienced personnel within the division or other divisions. This includes answering questions and providing training and support for others.
• Performs other job-related duties as assigned.

QUALIFICATIONS:

Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry. A thorough knowledge and understanding of billing transactions and processes. MS Excel skills at an intermediate level. Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner. The ability to effectively interact and communicate with division managers as well as customers in a professional manner. Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures. Good math aptitude and the ability to work accurately with numbers are essential.

MINIMUM QUALIFICATIONS:

• High school diploma or G.E.D.
• 18 months of related billing experience.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

EEO STATEMENT:

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers’ expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook
• S&P Global

Why Work With Us

Republic Services is a place where your effort is always appreciated and your teammates always have your back. When you give us your best, we give you ours. We’re constantly investing in new tools and technology that allow you to do your job safely and effectively. We offer plenty of opportunities to learn and grow within your role. And when we say “Sustainability in Action,” we mean it. Together, we’re leaving the world better than we found it through the work we do every day. Are you in? Keep reading to learn more about the position we’re hiring for.