Field Service Worker- Landscape Maintenance

City of Wilmington; Wilmington (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid holidays and leave

On-call rotation

Flex schedule and telework (position‑%

Job summary

City of Wilmington seeks a Field Service Technician to maintain stormwater systems, keep roads safe, and support public spaces. You’ll work with a team, perform manual tasks outdoors, and assist with debris removal as part of daily duties.

Typical duties include operating small equipment, reading instructions, and ensuring safety standards are followed. Candidate must have a Class C license and obtain a Flagger & WorkZone Safety certification within 90 days.

Qualifications

• Ability to read and understand written instructions and follow simple processes.
• No prior experience required.
• Class C driver’s license is required.
• Must obtain Flagger & WorkZone Safety certification within 90 days of hire.
• Ability to perform manual tasks in all weather and communicate with colleagues and public.

Responsibilities

• Assist with repairs, maintenance, and improvements to drainage systems using small equipment and hand tools.
• Help construct and maintain streets by using small equipment and applying materials.
• Perform manual labor such as digging trenches and moving materials.
• Follow safety procedures and manage traffic around worksites to protect crew and the public.
• Provide storm readiness support and set up street barricades for events.

Skills

Read & understand instructions

Communication skills

Class C driver’s license

Flagger & WorkZone cert within 90 days

Outdoor work in all weather

Tools

Hand tools (rakes, shovels, picks)

Job description

One City. One team. One mission

Do you want to be part of the team that maintains the infrastructure our community depends on every day?

The city is looking for a Field Service Technician to help keep stormwater systems flowing, roads safe, and public spaces reliable—while working hands on with a team that takes pride in serving the community.

While on the job, you will be assisting with work activities, removing debris, and other related work as required. Equipment/tools primarily utilized includes, but is not limited to, the following: hand tools such as rakes, shovels, picks, hammers, hand saws, lopping shears, and trash pickers; CCTV Helpers and Vac-Con Helpers. Other duties include assisting crew members, maintaining small hand tools and equipment, and completing daily forms and logs. Work is performed under regular supervision.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Assists with repairs, maintenance, and improvements to the drainage system by operating small equipment and power tools, repairing pipes, catch basins, manholes, open channels, creeks, ditches, and ponds.
• Constructs and maintains streets by cleaning, operating small equipment and power tools, applying sealing materials, rebuilding shoulders, applying surfaces, reconditioning base and sub-grade materials, replacing deteriorated curbs and gutters, replacing surface and base materials, and repairing surfaces otherwise damaged.
• Performs manual labor in support of construction, maintenance, and repair projects; digs ditches, trenches, and holes manually or utilizing power equipment; shovels, rakes, spreads, compacts, and levels dirt, rock, asphalt, cement, and other materials; retrieves supplies, materials, tools, equipment and other items and runs various errands as needed; collects, transports, and loads and unloads materials, supplies, tools, and equipment to and from the worksite.
• Follows established safety procedures; utilizes safety equipment and wearing protective gear; monitors traffic conditions surrounding trucks and equipment to identify obstructions, pedestrians, or unsafe traffic conditions; flags and directs traffic and places markers, signs and cones around project and work site to ensure safety of crew and the traveling public; and reports incidents, accidents, problems, or unusual situations.
• Provides operational support by assisting with storm preparation and clean up, building and setting up street barricades for special events, and performing other related duties as assigned.

Qualifications

• Work requires the ability to read and understand written instructions, to understand simple processes and the routine operation of machines. Level of knowledge is equivalent to less than high school or equivalency.
• No prior experience required.
• Class C driver’s license.
• Ability to obtain Flagger & WorkZone Safety certification required within 90 days of hire.
• Ability to perform a variety of manual tasks for extended periods of time and in all types of weather conditions.
• Ability to communicate and work cooperatively with colleagues, City leadership, and the general public.
• Ability to apply principles of logical thinking to work tasks and handle practical situations and requests made by supervisor and/or lead workers; to comprehend and respond to a variety of situations in an efficient manner; to understand and follow simple oral and written directives and perform the relative tasks using sound judgment

Physical Demands

Exerting 50-75 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.

WORKING CONDITIONS:

• This position will require outdoor work in all types of weather conditions.
• Emergency work in storm events is required
• All positions will be required to participate in On-Call program on a rotating basis with other employees/ operating sections.

Our Mission Statement:

Though forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.

Our Core Values:

Inclusion, Collaboration, Creativity, and Accountability

What we offer:

The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:

• Comprehensive medical, dental, and vision insurance + many other insurance options
• Excellent retirement benefits, including a city-provided 4.5% contribution each pay period into a 401(k) and automatic enrollment into the North Carolina Local Government Employees’ Retirement System
• Employer-paid health & wellness clinic
• Paid sick and vacation leave + 12 paid holidays per year
• 6-weeks paid parental leave
• Paid volunteer & blood donation leave
• Flex schedule and telework availability (position dependent)
• Professional development trainings & leadership initiatives
• Tuition assistance benefits

Applicant Status Updates:

After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.