Field Service Technician - Walmart- Seymour, IN

Plug Power; Seymour (IN); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with 5% company match

Bonus eligibility

Paid time off

Job summary

Plug Power Field Service Technician I supports fuel cell systems in customer locations, performing preventative maintenance, diagnostics, and repairs. The role involves reporting breakdowns, ordering parts, and maintaining field documentation with strong customer communication.

The position requires a high school diploma with technical electrical coursework, 3+ years of hands-on mechanical/electrical troubleshooting, and a valid driver license.

Qualifications

• Minimum high school diploma or equivalent with technical electrical coursework
• 3+ years of direct experience in mechanical and electrical troubleshooting
• Must possess a valid driver license and safe driving record
• Must be able to lift 50 pounds regularly
• Knowledge of lift truck operation is preferred
• Computer skills: Word, PowerPoint, Excel, Outlook
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks
• Tool set provided by Plug Power; fuel cell tools supplied as needed

Responsibilities

• Maintain and service fuel cells at customer sites
• Diagnose, troubleshoot and evaluate fleet performance
• Perform field retrofits and software/hardware upgrades
• Provide emergency support to customers
• Purchase tools, equipment and parts as required
• Travel to customer sites as needed
• Complete service logs and site documentation
• Represent Plug Power professionally in all interactions

Skills

Strong communication

Team player

Safety compliant

Independent worker

Technical curiosity

Education

High school diploma or equivalent with technical electrical coursework

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

Field Service Technician I

Status: Non-Exempt (hourly)

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties And Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned.

Education And Experience

• Minimum high school diploma or equivalent with technical electrical coursework
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting
• Formal training and education may be also considered in lieu of direct experience
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Must be able to lift 50 pounds on regular basis unassisted
• Knowledge of lift truck operation and applications is highly preferred
• General mechanical aptitude is required
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality
• Exceptional time management skills with the ability to handle multiple tasks
• Punctual and reliable
• Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power

Step 1 Requirements

Technical Requirements

• All necessary onboarding/customer site training is complete (outlined on LMS training site)
• Create work orders, order parts, properly close-out work orders (OJT)
• Effectively utilizes email, text alerts, expense system, service portal, and other required systems (OJT)
• Understands and can demonstrate use of multimeter (OJT)
• Sends accurate daily BOD and EOD reports (OJT)
• Appropriately escalates to tech support and management when needed (OJT)
• Understands and can demonstrate how to clear alarms for H2 pad and dispenser (OJT)
• Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)
• Perform H2 pad and dispenser inspections (OJT)

Non-Technical Requirements

• Shows a willingness to grow and learn; is accepting of training and coaching
• Employee consistently demonstrates punctuality and reliability
• Consistently displays a positive and cooperative attitude
• Team player who treats others with courtesy and respect at all times
• Strong communication skills including verbal and written abilities
• Customer service skills, representing PLUG in a professional manner at all times
• Honesty and integrity in all facets of work
• Role models safe work habits and consistently adheres to all safety standards in performance of jo duties
• Demonstrates adherence to all Field Service processes and procedures

Step 2 Requirements

Technical Requirements

• How to check floating and isolated grounds (OJT)
• Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)
• Ability to replace a stack on various GenDrive models (OJT)
• LOTO Hands On (OJT)
• Understands and can demonstrate how to receive / ship batteries and parts (OJT)
• Ability to remove and replace fueling nozzle (OJT)
• Understands and can demonstrate how to hook up and use HPTT (OJT)
• Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems (OJT)
• Capable to reset H2 gas compressor (OJT)
• Demonstrated ability to lock cascade valves (OJT)

Non-Technical Requirements

• Excellent task-oriented follow-through
• Uses time productively and finds opportunities to make helpful contributions; even during low volume repair periods
• Practices and exhibits 5S standards
• Communicates effectively to RSR and RSM level, ensuring management chain is kept informed of site level matters as needed
• Willing and able to respond to off-shift needs

Pay Rate

$24.50 - $25.50

We offer a fantastic total rewards package at Plug, and a brief summary is below:

• Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.
• The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
• Health, Dental & Vision Insurance eligibility starting from the first day of hire
• 401(k) with 5% company match
• Bonus eligibility
• Paid time off including vacation, personal and sick time
• Paid Holidays
• Wellness Reimbursement Program
• Potential to apply for Tuition Reimbursement
• Fertility and Family Building Benefit
• Employee Referral program
• Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.