Field Service Technician-Walmart- New Caney, TX

PLUG POWER INC; New Caney (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Plug Power Inc. is seeking a Field Service Technician to support fuel cell products installed in electric lift trucks. You will perform preventative maintenance and resolve breakdowns, install and service fuel cells at a designated site, and report issues to regional teams.

Strong technical, communication, and interpersonal skills are essential. This non-exempt, hourly role requires a valid driver's license, the ability to lift 50 pounds, and willingness to travel for customer support.

Qualifications

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three or more years of direct experience in mechanical and electrical troubleshooting.
• Must possess a valid driver license and a clean driving record.
• Must be able to lift 50 pounds on a regular basis.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Diagnostics, troubleshooting, and evaluations to maintain the fleet at a location.
• Perform field retrofits and software/hardware upgrades to existing fuel cells.
• Provide on-call and emergency support service to customers.
• Purchasing tools, equipment, and parts for customer service and support as required.
• Travel as required for business needs; drive safely and obey traffic laws.
• Represent Plug Power professionally in all interactions.
• Complete administrative duties and documentation, including incident reports and service logs.

Skills

Electrical troubleshooting

Preventative maintenance

Mechanical troubleshooting

Customer service

Education

High school diploma + electrical coursework

Tools

Fuel cell tools

Basic hand tools

Job description

Field Service Technician Status: Non-Exempt (hourly) Department: Field Service Position Summary The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may be also considered in lieu of direct experience.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills with the ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools - specific fuel cell tools to be provided by Plug power.

Our employees create products every day that are changing the way energy is produced and delivered. We thrive on innovation by fostering a learning environment that creates new, real-world products and applications. Join our team as we rapidly expand into key markets like zero-emission on-road vehicles, robotics, and stationary power - Be a part of the climate solution! To learn more, download our brochure. Check out these videos to learn more about PLUG: Plug Power's Culture Code Who is Plug? Manufacturing Electrolyzers at scale Megawatt Fuel Cell Power Generation System Implementing Fuel Cells in Material Handling