Field Service Technician- Texas

Badger Meter

San Antonio (TX)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Job summary

A technology company in the water sector is looking for a Field Service Technician in San Antonio, Texas. This entry-level role involves in-field analysis, troubleshooting, and customer service for SmartCover Systems. Candidates should have a High School Diploma and some technical support experience. The position requires strong communication skills, technical aptitude, and a customer-focused attitude. The company promotes diversity and offers a full-time employment opportunity.

Qualifications

2-3 years in a technical support role or equivalent experience.
Field Service or Technical Support experience preferred.
Electro-Mechanical and/or Water/Wastewater/Municipal background required.

Responsibilities

In-field analysis, troubleshooting and repair to support systems.
Documentation of services performed accurately.
Customer training and service for all systems and products.

Skills

Technical aptitude

Proactive problem solving

Customer-focused attitude

Professional written and verbal communication

MS Word and Excel proficiency

Education

High School Diploma

Technical Support experience

Tools

Basic hand tools

Job description

Overview

With a vibrant, collaborative culture, SmartCover A Badger Meter Brand, is looking to hire a Field Service Technician at our Texas location. As a 2025 addition to the 120-year journey of Badger Meter to measure and manage the world’s most precious resource – water, SmartCover is a pioneering technology brand serving the water and wastewater industry. Driven by the mission to safeguard public health, protect the environment, and preserve the quality of life, SmartCover technology has supported essential infrastructure response teams across North America, preventing thousands of sewer spills and saving millions of dollars for wastewater utilities. SmartCover is based in the Texas area with satellite offices across the United States.

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.

Essential Functions

In the field analysis, troubleshooting and repair to support SmartCover Systems.
Documentation of services performed with demonstrated accuracy and thoroughness.
Customer training and general customer service of all SmartCover Systems and products.
Scheduling jobs in response to customer requests or requirements.
Develop strong relationships with customers, co-workers, and sales channels.
Maintain all company assets, vehicle, generators, tools, etc.
Work in compliance with all health and safety and environmental legislation including, but not limited to, the Occupational Health and Safety Act and Regulations and SmartCover Policies, Procedures and Code of Conduct.
Delivering customer insight as to direction, growth & satisfaction.
Respond to alerts and meet system availability metrics within contractual timeframes.
Ensuring precise installation/service to reduce the need for follow-up visits.
Support sales staff and install systems within specified time from ship date.

Education/Experience

High School Diploma plus 2-3 years in a technical support role or equivalent experience.
Must have valid driver’s license.
Experience self-managing day to day duties.
Field Service or Technical Support experience preferred.
Electro-Mechanical and/or Water/Wastewater/Municipal background required.

Skills Required

Possesses a high level of technical aptitude.
Ability to apply experience and reasoning skills to find viable solutions.
Proficiency in MS Word and Excel or Google equivalent.
Proficient physical dexterity and comprehension of manual tasks.
Proactive problem solving, solution driven not passive acceptance.
Experience with general safety procedures and requirements, including basic traffic control techniques and proficiency with basic hand tools including power drills, grinders, caulking gun, etc.
Ability to analyze data, apply intuition and experience to complement data, and ultimately present sound logical conclusions.
Demonstrates professionalism and good judgment in a rapidly changing, intense, and fast paced team environment.
Multi-task and coordinate multiple and often conflicting priorities.
Maintains an outgoing, positive, friendly, and customer-focused attitude.
Professional written and verbal communication skills to ensure understanding of message.
Effective listening and inquiry skills to ensure understanding of incoming communication.

Physical Demands

Body Positions: Includes standing, sitting walking, lifting (up to 60 lbs), talking, hearing and handling.
Work may be indoors in a temperature-controlled environment and outdoors in a non-controlled environment.
Typical noise level is low to moderate.

Additional Information

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal EEO poster and the EEO poster supplement at the U.S. Department of Labor Office of Federal Contract Compliance Programs site.

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA) and applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

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