Field Service Technician - Taunton/New Bedford, MA

9025 CVS Shared Services Resources LLC; Deerfield (MA); On-site; USD 25,000 - 53,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Field Service Technician to provide on-site technical support across CVS Pharmacy locations. You will troubleshoot store systems, including POS, pharmacy platforms, and networking gear, with a focus on rapid issue resolution and minimal disruption to operations.

Responsibilities include preventative maintenance, software updates, hardware upgrades, and installation of new store technology.

Qualifications

• High school diploma or GED required; technical certifications preferred.
• 1+ year hands-on hardware troubleshooting experience.
• Valid driver’s license and willingness to travel regionally.

Responsibilities

• Travel between CVS Pharmacy locations to provide on-site technical support.
• Support POS, pharmacy systems, photo kiosks, and inventory management.
• Perform maintenance, software updates, and hardware upgrades as needed.
• Install and configure new store technology and ensure network connectivity.
• Document service calls and collaborate with IT teams to resolve issues.
• Provide excellent customer service to store colleagues and manage inventory.
• Participate in on-call rotations and respond to urgent service needs.

Skills

Hardware troubleshooting

Driver's license

Customer service

Education

High School Diploma or GED

Tools

POS systems

Pharmacy systems

Networking equipment

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Field Service Technician provides on-site technical support to CVS Pharmacy locations, traveling between stores to maintain and repair computer systems, hardware, and store technology. This role supports point-of-sale (POS), pharmacy systems, networking equipment, and other in-store technologies. The technician diagnoses and resolves technical issues, performs preventative maintenance, and ensures minimal disruption to store operations. This position works closely with remote support teams such as network services, software engineering, and help desk personnel to restore service and identify root causes of issues. The Field Service Technician maintains accurate service records and ensures timely resolution of all assigned work while delivering excellent in-store customer support.

What You Will Do

• Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.
• Deliver hands‑on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.
• Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.
• Diagnose and resolve complex technical issues on‑site, determining root causes and implementing effective solutions.
• Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.
• Collaborate with cross‑functional IT teams (help desk, network engineers, and software developers) to escalate and resolve issues as needed.
• Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.
• Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.
• Participate in an on‑call rotation and respond to urgent service needs as required.

Required Qualifications

• 1+ years of hands‑on experience troubleshooting hardware, repairs, and maintenance.
• Valid driver’s license with no major violations.
• Willingness to travel frequently between CVS Pharmacy locations within Taunton/New Bedford, MA (must reside within the service area).
• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Ability to lift 75 lbs and occasionally work on ladders.

Preferred Qualifications

• Technical certifications.
• Associate’s or technical degree.
• Previous field service technician experience.

Education

High School Diploma or GED required.

Anticipated Weekly Hours

40

Time Type

Full‑time

Pay Range

The typical pay range for this role is: $18.50 - $38.82. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/10/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.