Field Service Technician - Standby Generators

Generator Supercenter of Austin; Ashburn (VA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Voluntary Life Insurance

Short and Long Term Disability

Medical, Dental and Vision

401K Matching (after 6 months)

Company work truck provided

60 days employment eligibility

Job summary

Generator Supercenter, Inc. is seeking a Generator Service Technician to plan work with the Service Manager and travel to customers’ residences to repair and maintain whole home standby generators.

You will read technical manuals, electrical diagrams, and blueprints, using our company vehicle to reach job sites. Expected Mon-Fri 8 AM–5 PM; pay commensurate with experience and safety-first practices.

Qualifications

• High school diploma or equivalent; electrical certification a plus.
• Strong customer service and communication skills.
• Problem-solving, organization and decision-making abilities.
• Ability to work independently with initiative.
• Physically able to perform duties including bending, climbing, and walking on uneven surfaces.

Responsibilities

• Provide daily service/maintenance calls for Generac generators.
• Drive company vehicle to/from customer residences.
• Communicate arrival and work status with customers.
• Inspect, troubleshoot, repair, and maintain home generators.
• Follow manuals, diagrams, blueprints, and procedures.
• Test and operate automatic transfer switches.
• Document services using electronic software.
• Adhere to safety practices.
• Complete paperwork documenting maintenance work.
• Diagnostics and repairs on backup power systems.

Skills

Customer service

Communication

Problem solving

Organization

Independence

Physical stamina

Education

High school diploma

Electrical certification

Job description

Benefits:

• A positive and collaborative work environment
• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)
• Company work truck is provided
• * offered after 60 days of employment

Company Overview

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and the environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.

Job Summary

The Generator Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using our company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the customer’s whole home standby generator. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

The work schedule will typically be Mon-Fri from 8 AM - 5 PM. It is subject to change to support the needs of our customers, for example during times of bad weather/impending storms.

The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what the starting pay level would be within this range.

*** Pay commensurate with experience ***

Main Job Description

Diagnosing and Repairing backup standby power systems and Servicing and Maintaining standby Generac generators.

Responsibilities

• Technicians will be provided with a daily workload of service/maintenance calls to perform on the Generac generators.
• Ability to drive company vehicles safely to/from customer’s residence within and surrounding area / job site.
• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
• Inspect, troubleshoot, repair, and perform maintenance on the customer’s home generator.
• Follow technical instruction manuals, diagrams, blueprints, and procedures.
• Test, troubleshoot, and operate automatic transfer switches.
• Document services that are performed using an electronic software system.
• Adhere to all safety practices and requirements.
• Fill out all paperwork and document maintenance work that was completed.
• Qualified technicians will perform diagnostics and repairs on backup power systems.

Qualifications

• High school diploma or equivalent. Electrical certification a plus.
• Strong customer service and communication skills (verbal and written).
• Problem-solving, organization, and decision-making skills.
• Ability to work independently, demonstrating initiative.
• Must be physically able to perform job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.

Requirements

• Must have a valid driver's license and satisfactory driving record
• Proper eyesight/vision to be able to perform mechanical repairs safely.
• Experience with mechanical small engine repair work and with electrical wiring.
• Must be able to understand technical manuals, electric wiring diagrams, blueprints, and schematics.
• Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.
• The ability to work primarily outdoors in varying weather conditions and temperatures.

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.