Field Service Technician - Southwest

Aerzen USA Corporation; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Aerzen USA Corp is seeking a Field Service Technician to install, assemble, service and repair Aerzen products at customer sites or at our location. The role requires travel, on-demand calls, and strong electrical and instrumentation skills.

Responsibilities include startups, inspections, calibration, wiring, and diagnostics, with focus on safety and customer satisfaction. Some training and collaboration with engineering may be involved to support plant design and hazard analysis.

Qualifications

• Associates Degree in electronics technology or equivalent experience.
• 1-4 years of Field Service Experience with rotary equipment such as compressors, Pumps or similar; must have electrical experience, preferably working with VFDs and controls.
• Windows, Microsoft Office, Salesforce.com; TCP/IP networks and RS-485 communications; Allen Bradley PLC experience preferred.
• RS Logix 5000 experience preferred; PLC/Ladder-Logic programming desired; ability to interpret process flow, control wiring and diagrams; welding a plus.

Responsibilities

• Performs startups, inspections, troubleshooting, repairs and/or preventive maintenance on Aerzen products at customer sites; represent Aerzen professionally.
• Install, configure, calibrate and maintain instrumentation; install and terminate electrical, pneumatic and fluid connections; understand control narratives and troubleshoot processes.
• Analyze and correct communication issues; address TCP/IP networks and RS-485 communications.
• Perform repairs and assembly on Aerzen products; diagnose problems and identify root causes; use rebuild kits and procedures.
• Read diagrams, checklists, and drawings to perform service tasks; communicate with customers about job requirements and status.
• Plan and schedule travel to meet customer requirements and service schedules; complete reports and commissioning graphs.
• Complete written repair reports; conduct customer training on Aerzen products onsite.
• Maintain safety standards and a clean work area; participate in inventory and shop organization.

Skills

Electrical experience

VFDs

TCP/IP networks

RS-485

Allen-Bradley PLC

RSLogix 5000

Welding (a plus)

Education

Associate degree in electronics technology

Tools

Concur

RSLogix 5000

Job description

Description

As the Field Service Technician, you will perform and carry out all tasks related to installing, assembling, servicing, and repairing Aerzen products. They provide customers with prompt, professional and high-quality service. Work is performed at our location and/or at our customer’s location. Services provided may be scheduled or on-demand. Overnight travel on short notice is often required.

• Performs startups, equipment inspections, troubleshooting, repairs and/or preventive maintenance service on all Aerzen Products at customer sites; Represent Aerzen in professional and courteous manner following all Aerzen and customer safety requirements.
• Installing, configuring, calibrating and maintaining control, measurement and indicating instrumentation (pneumatic, analog & digital); Installing and terminating electrical, pneumatic and fluid connections; Understand controls narratives and analyze/troubleshoot process application related issues.
• Analyzing and correcting communication issues; Properly address TCP/IP networks and RS-485 communications.
• Perform repairs and assembly on Aerzen Products; Disassemble; assess damage and evaluate failures on machines; diagnose problems with Aerzen machines by evaluating material condition and asking the customer questions; demonstrates the ability to offer machine-based recommendations; can identify the root cause of a machine failure; Utilize defined procedures and a standard rebuild kit.
• Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs on Aerzen Products.
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion.
• Evaluate customer future needs and communicate information through appropriate channels.
• Assist engineering in plant design, modifications and hazard analysis.
• Plan and schedule travel to best meet customer requirement, service schedule requirement and time efficiency utilizing the Concur booking tool.
• Complete job-related service reports, expense reports and forms in a timely basis; Collect data and make commissioning graphs using Company Software.
• Complete written repair reports to document cause of failure, description of work performed, materials consumed, condition of equipment as received and as returned to the customer.
• Conduct customer training on Aerzen Products when onsite.
• Perform all work in accordance with quality standards, established safety procedures and maintains a clean, safe work area.
• Participate in departmental initiatives such as, but not limited to, inventory counts, shop organization, clean-up and other duties assigned by the manager.

The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any time with or without notice.

Requirements

Education: An Associates Degree (2 years schooling) in electronics technology or equivalent experience.

Experience: 1-4 years of Field Service Experience with rotary equipment such as compressors, Pumps or similar. Must have electrical experience, preferably working with VFDs and controls.

Certification(s): N/A

Technology Aptitude/Skills: Windows, Microsoft Office, Sales Force Internet Abilities; TCP/IP networks and RS-485 communications: Allen Bradley PLC experience is preferred. Will learn and utilize other software systems in the role.

Other Skills: RS Logix 5000 experience is preferred; PLC or similar Ladder-Logic programming experience is desired; Ability to Interpret process flow, control wiring, as well as piping and instrumentation diagrams; Welding (brazing, cutting, welding, plasma) a plus.

Culture Match Behaviors: Entrepreneurial spirit, who is collaborative, trusting of others, has strong work ethic, and can work well independently or with others in a fast-paced environment.

Aerzen USA Corp is an equal opportunity employer and selects employees on the basis of skills and experience. Aerzen USA ensures that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran’s status, and any other characteristic protected under applicable federal, state, or local laws. All employment decisions and actions are based on merit and made without regard to any characteristic protected by state, federal or local law.

All offers of employment at Aerzen USA Corp are contingent upon clear results of a thorough background check. In compliance with the Drug-Free Workplace Act of 1988, Aerzen USA Corp has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Aerzen employees and to the security of the company's equipment and facilities. For these reasons, Aerzen USA Corp is committed to the elimination of drug and alcohol use and misuse in the workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including termination of employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.