Field Service Technician - Railcar Movers

Eagle Mark 4 Equipment Co.; Wilmington (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

$2,000 sign-on bonus

Competitive hourly rate

Medical, dental, vision

401(k) with employer match

3 weeks PTO

Tool loan program

Company van and uniforms

Job summary

Eagle Mark 4 Equipment Co. is seeking a Field Service Technician to troubleshoot, repair, and maintain industrial vehicles including railcar movers at customer sites in Wilmington, OH.

The role covers routine maintenance, on-site repairs, and ensuring safety and quality in service delivery. Ideal candidates will have a High School Diploma (tech certification preferred), 3+ years as a service technician, and strong hydraulics/diagnostics skills.

Qualifications

• Requires 3+ years of experience as a service technician.
• Experience with hydraulics and computer diagnostics is preferred.
• Strong written and verbal communication skills; ability to convey information clearly.

Responsibilities

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize downtime.
• Set up and operate metalworking tools to fabricate/repair parts.
• Perform routine maintenance and inspect electrical equipment for reliability.
• Review repair work with customers and provide on-site quotes as needed.
• Use Mobile Service app to close out jobs and generate paperwork.

Skills

Communication skills

Attention to detail

Time management

Education

High School Diploma

Vocational or technical certification

Tools

Hydraulics

Diagnostics

Job description

Are you ready to jump-start your career?

Interested in working at Eagle Mark 4? We are looking for people who are ready to take the next step in their careers who share our commitment in providing excellent customer service.

• Paid on-the-job training every year. We invest in employee self-deelopment with industry-leading training opportunities
• Company-provided vehicle that you can take home
• Company-provided phone
• Tool loans
• Cutting-edge technology issued to every technician

Company Values

Safety - Lead by example to promote workplace safety. Exhibit genuine interest that each team member returns home safely every day.

Positive Attitude - Customer-focused, can-do spirit. Committed to supporting the stakeholders.

Self-Development - Exhibit intellectual curiosity and continuous self-development both professionally and personally.

Teamwork - Possess a collaborative mindset and shared sense of purpose that focuses on greater overall outcomes.

Integrity - Act with honesty, respect, trust, and thoughtfulness for all coworkers, customers, and partners; believe in Vision and Mission.

Community Service - Support and participate in activities and initiatives that help others.

Our Culture: The EM4 Difference

• We embrace a work-life balance
• Safety is standard!
• We invest in technology so you have the best tools for the job.
• Leadership that has the team's back. No one gets left behind.
• Our growing company provides many advancement opportunities.
• Everyone has what they need to make a difference.

Position:Field Service Technician - Railcar Movers

Location: Wilmington, OH

Job Id:347

# of Openings:1

Field Service Technician - Railcar Movers

JOB SUMMARY

Troubleshoot, repair, and maintain industrial vehicles, including railcar movers, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company-provided assets, including all work tools and vans.

ESSENTIAL FUNCTIONS

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.
• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

POSITION QUALIFICATIONS

EDUCATION

• High School Diploma or equivalent. Vocational or technical certification preferred.

REQUIREMENTS

• 3+ years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics. Ability to interpret and apply schematic diagrams.
• Valid Driver's License and driving record acceptable to insurance company.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Adhere to company's core values.
• We are a drug free workplace. All positions require pre-employment screening.

BENEFITS

• $2,000 sign-on bonus and referral bonus opportunities
• Competitive hourly rate
• Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing. Opportunity to earn monthly premium discounts.
• 3 weeks PTO annually prorated in the first year, and 10 paid company holidays.
• Tool loan program
• No flat rate
• Annual Boot, Safety Glasses, and Gym Reimbursement Programs
• Company provided:
  • Modern service van for field technicians: Including fuel card and maintenance
  • Laundered uniforms
  • Technology: Laptop and iPhone
  • Specialized tools
  • PPE
• And so many more perks when you join the Eagle Mark 4 team!

Eagle Mark 4 is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest p