Field Service Technician - Pharma Solid Filling & Packaging Systems

Syntegon Technology GmbH; New Jersey; On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Disability Insurance

Life Insurance

Education Assistance Program

Paid Time Off

Employee Assistance Program

Job summary

Syntegon Technology Services in Raleigh, North Carolina, seeks a field-based technician to install, test, maintain and train customers on pharmaceutical packaging systems at customer sites. You will deliver exceptional technical service, ensuring customer satisfaction and supporting growth by keeping equipment operating reliably.

The role requires extensive travel (up to 80%), hands-on control system work, software updates, and training for customers on machine operation and maintenance.

Qualifications

• 2-year Packaging Machinery degree or 5 years total repair/maintenance experience.
• 2-years' experience working directly with customers.
• Ability to travel 80% domestically and internationally.

Responsibilities

• Provide turnkey support for start-up, IQ, OQ, and PQ validation testing on new machine installations.
• Update machine control software at customer sites and train customers on equipment use and maintenance.
• Coordinate development activities and upgrades to improve machine functionality.
• Provide support to Customers, Customer Service and Sales as required.
• Participate in continuous training to maintain technical proficiency on new equipment and systems.
• Work in a cleanroom environment, fully gowned, in tight spaces, lifting up to 50lbs.

Skills

Field service

Customer interaction

Electrical/Controls repair

Software controls

Education

Packaging Machinery degree

BS in Electrical Engineering

Job description

Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical, biotech and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.

The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on thecustomer's unique requirements.

"This position is regionally based and involves frequent travel to customer sites. Please note that there is no fixed office at the address listed above."

Summary:

Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon Pharmaceutical Solid Systems at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology.

Key Responsibilities:

• Provide turnkey support for start-up, IQ, OQ, and PQ validation testing on new machine installations.
• Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.
• Coordinate development activities and upgrades related to updating and improving machine functionality.
• Provide support to Customers, Customer Service department and Sales department as required
• Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training.
• Work in a cleanroom environment, fully gowned. Work in tight quarters; on top and underneath equipment standing, stooping, kneeling and bending continuously (approx. 66% of the time). Lift up to 50lbs on a regular basis.

Basic Requirements:

• 2-year Packaging Machinerydegree and 2 years of experience working on Packaging Equipment OR 5 years overall experience in repair and maintenance of capital equipment.
• 2-years' experience working directly with Customers
• Ability to travel 80% of the time Domestically and Internationally.

Preferred Qualifications:

• BS in Electrical Engineering.
• Experience in the packaging industry.
• Proficiency in operating controls, and prior work experience in repair/maintenance of control systems, such as servo drives, HMI's and programmable controllers.
• Demonstrated advanced mechanical, electrical and software skills. systems of equipment (Allen Bradley, Siemens, PLC, PMAC, etc.)
• Ability to support various software control platforms for complete packaging lines.
• Experience with cGMP and GAMP requirements in the Pharmaceutical Industry.
• Strong customer service focus with ability to assure customer confidence in the operation of equipment.
• German-speaking skills a plus.

The expected compensation range for this position is between $40 - $50 per hour.

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees' matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees' needs.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous CompanyMatch
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)