Field Service Technician - North Lansing

Applied Innovation; Lansing (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

PTO

Comprehensive benefits package

401(k) plan with company match

Job summary

Applied Innovation in Lansing, Michigan is seeking a reliable Field Service Technician to join our team in a full-time capacity. This position requires a motivated problem solver who enjoys working with technology and delivering exceptional customer service. Responsibilities include servicing and maintaining office equipment at customer locations while maintaining a professional demeanor.

The ideal candidate will receive comprehensive training; prior experience is beneficial but not essential. The role involves driving a company vehicle to customer sites, and we offer a competitive pay and benefits package.

Qualifications

• Strong mechanical and technical aptitude.
• Proven troubleshooting and problem‑solving skills.
• Excellent organization, communication, and time management skills.

Responsibilities

• Repair, maintain, and service multifunctional copier devices.
• Maintain assigned service territory and high service quality.
• Diagnose and troubleshoot equipment issues efficiently.

Skills

Mechanical aptitude

Troubleshooting skills

Communication skills

Customer-focused mindset

Education

High School Diploma

Tools

Factory certifications (Canon, Ricoh)

Print drivers knowledge

Job description

Applied Innovation is seeking a dependable and motivated Field Service Technician to join our team in a full‑time, Monday–Friday role from 8:00 AM to 5:00 PM. This position is ideal for a hands‑on problem solver who enjoys working with technology and delivering exceptional customer service. The Field Service Technician is responsible for servicing and maintaining office equipment at customer locations while representing Applied Innovation with professionalism and care. Training will be provided for the right candidate; prior experience is helpful but not required.

This role includes driving a company‑provided vehicle to customer locations, with a gas card, required tools, and training provided by the company.

Duties and Responsibilities

• Repair, maintain, and service a wide variety of multifunctional copier devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner.
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.
• Perform other duties as assigned.

Minimum Qualifications

• Strong mechanical and technical aptitude.
• Proven troubleshooting and problem‑solving skills.
• Excellent organization, communication, and time management skills.
• Ability to plan work effectively and manage multiple service calls.
• Customer‑focused mindset with a commitment to service excellence.
• Ability to work independently and as part of a team.
• Understanding and alignment with the organization’s core values.

Education/License/Experience Requirements

• High School Diploma or equivalent education required.
• Valid Driver’s License with a good driving record required.
• Factory certifications (Canon, Ricoh) preferred but not required.
• Knowledge of print drivers and basic network communication is helpful.
• Prior field service or technical repair experience is a plus, but not required.

What We Offer

• Competitive pay.
• Paid holidays, PTO, plus 1 personal holiday.
• Comprehensive benefits package, including medical, dental, and life insurance, as well as short‑term disability coverage.
• 401(k) plan with company match.
• Opportunities for career growth and advancement within a growing, family‑owned business.