Field Service Technician (Neptune) - Arlington, VA

Stryker; Arlington (VA); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Company vehicle

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid time off

Employee stock purchase plan

Tuition reimbursement

Life insurance

Disability coverage

Wellbeing programs

Job summary

Stryker seeks a Field Service Technician to cover Neptune, traveling in a company vehicle to service, troubleshoot, install, and maintain biomedical equipment at hospitals and clinics within the assigned territory.

You will build strong customer relationships, document service activities, and coordinate with internal teams to resolve issues while adhering to safety and PPE requirements. Overtime and weekend work may be required.

Qualifications

• High school diploma or GED is required.
• Valid driver's license with frequent territory travel.
• Microsoft Office proficiency.
• Ability to meet credentialing, PPE and safety requirements.
• Ability to lift up to 75 pounds and stand/walk for extended periods.

Responsibilities

• Develop and maintain strong relationships with customers and internal teams.
• Travel to hospitals to complete service requests, installations and preventive maintenance.
• Troubleshoot, diagnose and repair equipment to restore function.
• Install, maintain and inspect medical equipment per guidelines.
• Support software, connectivity and system configuration as needed.
• Coordinate service schedules and communicate findings and recommendations.
• Document service activities, parts usage, and results in systems.
• Interpret manuals and engineering docs to resolve issues.
• Work in healthcare settings adhering to PPE and patient privacy policies.

Skills

Travel readiness

Microsoft Office

Communication

Safety compliance

Education

High school diploma or GED

Technical training / associate degree

Preferred biomedical equipment experience

Tools

Biomedical equipment knowledge

Documentation systems

Job description

Field Service Technician – Neptune

As a Field Service Technician supporting Neptune, you will serve as a key technical resource for healthcare customers across your assigned territory. This field-based role focuses on equipment service, troubleshooting, maintenance, and documentation, with most of your time spent traveling in a company-provided vehicle between customer sites, resolving technical issues, and ensuring equipment performs as intended.

Success in this role depends on delivering a positive customer experience through effective service support, clear communication, accurate documentation, and strong collaboration with healthcare customers, clinical staff, sales partners, and internal stakeholders.

This role requires the ability to manage multiple service priorities, work independently in customer environments that can be fast-paced or stressful, and collaborate with internal partners when additional support or coordination is needed.

What You Will Do

• Develop and maintain strong relationships with customers and internal partners, including sales and commercial teams, to deliver exceptional customer experiences, ensure optimal equipment performance, and support business goals within the assigned territory.
• Travel to hospitals and healthcare facilities to complete assigned service requests, installations, and preventive maintenance activities.
• Troubleshoot, diagnose, and repair equipment issues to restore functionality and minimize downtime.
• Install, maintain, and inspect medical equipment in accordance with service guidelines and quality standards.
• Support software, connectivity, and system configuration activities as required to maintain equipment performance.
• Coordinate service schedules, prioritize customer requests, communicate service findings and recommendations, and provide timely updates to customers and internal stakeholders.
• Document service activities, repairs, parts usage, and results in company systems to maintain accurate records.
• Interpret technical manuals, service bulletins, and engineering documentation to resolve equipment issues.
• Work in healthcare environments, including areas where biohazardous materials may be present, while adhering to customer site requirements, safety standards, patient confidentiality policies, company procedures, and required personal protective equipment (PPE).

Required Qualifications

• High school diploma or GED.
• Valid driver's license and ability to travel frequently within the assigned territory, including overnight and weekend travel as needed, as well as occasional travel outside the territory to support business needs and coverage requirements.
• Proficiency with Microsoft Office applications.
• Ability to meet healthcare facility credentialing, compliance, safety, and access requirements, which may include vaccinations, training, screening requirements, and personal protective equipment (PPE), with or without reasonable accommodation.
• Ability to perform the essential physical requirements of the role, with or without reasonable accommodation, including standing, walking, bending, and working at customer sites for extended periods; regularly moving up to 20 pounds; and occasionally lifting up to 75 pounds.

Preferred Qualifications

• Minimum 3 years of technical service, equipment repair, maintenance, or related experience.
• Associate degree, bachelor's degree, or formal technical training in a technical discipline.
• Experience with biomedical equipment maintenance, repair, installation, or field service support.

Additional Information

Schedule: May require overtime, evening, overnight, or weekend work to support customer requirements.

Benefits: Company-provided vehicle for work-related travel, medical, dental, and vision coverage, 401(k), paid time off, employee stock purchase plan, tuition reimbursement, life insurance, disability coverage, and wellbeing programs.

United States of America Pay Ranges

• US15: $32.22 - $44.57 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.