Field Service Technician- Nashville, TN

IQVIA; Nashville (TN); On-site; USD 85,962,000 - 91,693,000; Full time

Benefits offered by this job

Medical Benefits

Job summary

IQVIA MedTech CFS is seeking a Field Service Technician to install, update, and perform preventive maintenance on infusion pumps in hospitals nationwide. You will communicate with on-site staff, configure hardware/software, and document service activity while ensuring high-quality patient care.

Expect a 40-hour week with travel. Qualifications include an associate degree or equivalent field experience, strong computer skills, and the ability to lift up to 50 pounds.

Qualifications

• Associate degree or equivalent biomedical/technical field service experience (3–5 years).
• Strong computer skills to troubleshoot setup and issues remotely across multiple software programs.
• Professional business acumen and effective communication skills.
• Self-motivated, able to work independently or in a team.
• Strong time management and organizational skills to ensure on-time completion.
• Active and unrestricted driver license; personal vehicle required for local work.
• Ability to sit/stand for long periods and lift up to 50 pounds.
• Must clear hospital vendor credentialing and vaccination requirements.
• Personal vehicle in good running condition.

Responsibilities

• Provide ongoing communication and customer support to on-site hospital staff.
• Organize, test, and update medical devices, and install/configure hardware, software, and network products.
• Conduct routine checks and record data from product tests after installation and configuration.
• Document and submit daily data with high-quality documentation.
• Assignment-based schedule with 40 hours per week and overtime as needed.
• Complete other duties as assigned by management.

Skills

Customer service

Communication

Time management

Independent work

Self-motivation

Driver license

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Position Description

Our Field Service Technicians experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for installing, updating, completing preventative maintenance and other services as needed for infusion pumps in hospitals across the United States, while delivering exceptional customer service. This is a great opportunity for you to advance your technical skills in the medical device industry!

Responsibilities

• Provide ongoing communication and customer support to on-site hospital staff.
• Organizing, testing, and updating medical devices, installing, and configuring hardware, software, and network products.
• Conduct routine checks and records data from product tests after installation and configuration.
• Document and submit daily data while maintaining high standards of product support quality documentation.
• Assignment-based schedule with 40 hours commitment per week and overtime as needed.
• Complete other duties at the discretion of management.

Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated including Covid-19.

Job Requirements

• Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience. (3-5 years field experience)
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
• Professional business acumen and effective communication skills required.
• Self-motivated individual who can work independently or collaboratively within a team, required.
• Strong time management and organizational skills to ensure on-time completion of project assignments.
• An active and unrestricted driver license, and a personal vehicle for local work-related assignments are both required.
• Ability to sit and stand for long periods of time and lift up to 50 pounds, required.
• Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required.
• Must have personal vehicle in good running condition

Beneficial Qualifications

• Background in biomedical, networking, military, or field-based technician roles
• Experience working in a technical role within a healthcare environment.
• Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word, and OneNote, etc.

Benefits

This position is eligible for our Medical Benefits.

Vaccine/Immunization/Hospital Credentialing Requirement

A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically requiredto have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)).Please note, IQVIA complies withall applicable laws regardingreasonable accommodationsor exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.

Please note

Due to the nature of this role, it is not eligible for Visa sponsorship.

IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

The potential base pay range for this role is 30.00 - 32.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.