Field Service Technician-Must be located in (SD, ND, MN, IA, NE, KS)

GEA Germany GmbH; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid holidays and PTO

401(k) match

Tuition reimbursement

Wellness incentive

Employee Assistance Program

HSA/FSA

Job summary

GEA Germany GmbH is seeking a Field Service Technician to travel to customer sites for preventive maintenance and emergency service. You will install, commission, and train customers on new machines, troubleshoot mechanical issues, and ensure high levels of customer satisfaction through effective communication.

The role requires up to 75% travel, a valid driver license, and a background in mechanical equipment.

Qualifications

• High School Diploma or equivalent required.
• Minimum 5 years working with mechanical equipment.
• Extensive travel up to 75% may be required.
• Ability to work up to 12 hours and occasional weekends.
• Valid driver license required.
• Background preferred in Wastewater, Renewable Energy, Dairies, Breweries.

Responsibilities

• Travel to customer sites to perform preventive maintenance and emergency service.
• Install, commission and train customers on new machines.
• Troubleshoot mechanical issues and communicate effectively with customers.
• Ensure customer satisfaction through high-quality service levels and follow-up.
• Maintain professional, courteous, and business-like conduct on site.

Skills

Troubleshooting

Customer communication

On-site organization

Problem solving

Documentation

Education

High School Diploma

Tools

Hand Tools

Technical manuals

Job description

Company Overview

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.

Benefits

• Medical, dental, and vision coverage begins on your first day
• Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• A 7% 401(k) employer match helps grow your retirement savings faster
• Take advantage of tuition reimbursement to further your education or skillset
• Our wellness incentive program rewards healthy habits
• Access to a confidential Employee Assistance Program for personal or professional guidance
• Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

Duties and Responsibilities

• Travel to customer sites to perform preventive maintenance and emergency service
• Performs new machine installation, commissioning and customer training
• Ability to troubleshoot mechanical issues and communicate effectively with customers
• Ensures customer satisfaction through high quality service levels, prompt execution and customer follow up
• Acts in a professional, courteous and business-like manner to enhance the company in the market place

Qualifications

• High School Diploma
• A minimum of 5 years working with mechanical equipment
• Extensive Travel, up to 75%
• Ability to work up to 12 hours at times
• Availability for occasional weekend work
• Understanding of Hand Tools and mechanical techniques
• Computer Literate
• Some technical writing skills
• Ability to read Schematics, Diagrams and Technical manuals
• Must be able to function well, in an unsupervised position
• Must have a valid driver license
• Must be able to discuss technically complex issues with non-technical people
• Good organizational skills, particularly on site, are critical
• A minimum of a High School education is required
• Background in Wastewater, Renewable Energy, Dairies, Breweries preferred

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.