Field Service Technician - Melrose, MA

9025 CVS Shared Services Resources LLC; Massachusetts; On-site; USD 28,000 - 52,000; Full time

Job summary

CVS Health is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations, traveling between stores to maintain computer systems and store technology. You will support POS, pharmacy systems, networking equipment, and other in-store tech, diagnose issues, perform preventive maintenance, and collaborate with remote teams to restore service.

This full-time role requires a valid driver’s license, ability to lift 75 lbs, and willingness to work flexible hours

Qualifications

• 1+ years of hands-on hardware troubleshooting and repair experience.
• Valid driver’s license with a clean record.
• Willingness to travel between CVS locations within Melrose, MA.
• Ability to lift 75 lbs and perform ladder work.
• Flexible hours including days, nights, weekends, and holidays.

Responsibilities

• Provide on-site technical support at CVS Pharmacy locations.
• Maintain POS, pharmacy, and in-store systems.
• Perform preventive maintenance and hardware upgrades.
• Install and configure POS terminals and network connectivity.
• Diagnose and resolve on-site technical issues and root causes.
• Document service calls and installations accurately.
• Collaborate with help desk, network engineers, and software teams.
• Provide customer service to store colleagues.
• Manage IT parts inventory and order as needed.
• Participate in on-call rotations for urgent needs.

Skills

Troubleshooting hardware

Willingness to travel

Customer service

Communication

Networking basics

Education

High school diploma or GED

Associate’s or technical degree

Tools

POS systems

Inventory management systems

Networking equipment

Job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Field Service Technician provides on-site technical support to CVS Pharmacy locations, traveling between stores to maintain and repair computer systems, hardware, and store technology. This role supports point-of-sale (POS), pharmacy systems, networking equipment, and other in-store technologies. The technician diagnoses and resolves technical issues, performs preventative maintenance, and ensures minimal disruption to store operations. This position works closely with remote support teams such as network services, software engineering, and help desk personnel to restore service and identify root causes of issues. The Field Service Technician maintains accurate service records and ensures timely resolution of all assigned work while delivering excellent in-store customer support.

What You Will Do

• Travel between assigned CVS Pharmacy locations to provide on‑site technical support and maintenance.
• Deliver hands‑on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.
• Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.
• Diagnose and resolve complex technical issues on‑site, determining root causes and implementing effective solutions.
• Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.
• Collaborate with cross‑functional IT teams (help desk, network engineers, and software developers) to escal...
• Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.
• Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.
• Participate in an on‑call rotation and respond to urgent service needs as required.

Required Qualifications

• 1+ years of hands‑on experience troubleshooting hardware, repairs, and maintenance
• Valid driver’s license with no major violations
• Willingness to travel frequently between CVS Pharmacy locations within Melrose, MA (must reside within the service area)
• Availability to work flexible hours, including days, nights, weekends, and holidays
• Ability to lift 75 lbs and occasionally work on ladders

Preferred Qualifications

• Technical certifications
• Associate’s or technical degree
• Previous field service technician experience

Education: High School Diploma or GED required

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range

The typical pay range for this role is: $18.50 - $38.82 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Our Work Experience

the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

We anticipate the application window for this opening will close on: 10/02/2026