Field Service Technician - Madison, WI

Strong Technical Services, Inc.; United States; Teletrabalho; USD 52 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) plan with Employer-Match

Medical Insurance

Dental Insurance

Vision Insurance

Company-Paid Disability Insurance

Flexible Spending Account

Health Savings Account - Up to $1,250/

Resumo da oferta

Strong Technical Services, Inc. is seeking a Field Service Technician to provide on-site technical support and services for digital cinema equipment, including preventive maintenance, installations, and site surveys.

You will diagnose and repair cinema projection gear, digital signage, sound systems, servers, and power supplies, with travel up to 70-80% and availability for weekends or on-call as needed. An Associate degree and Pro-Av electronics experience are preferred, along with a valid

Qualificações

• Associate’s degree (A. A.) or equivalent from two-year college or technical training.
• Experience with electronics related to the Pro-Av market.
• Familiarity with computer and networking concepts and architecture.
• Experience with digital cinema equipment is preferred.
• Strong attention to detail.
• Proficient with MS Office.
• Exceptional customer service skills required.
• This position requires the ability to hold a valid state driver’s license.

Responsabilidades

• Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies.
• Provides demand service for customers; determines and executes a support plan.
• Tests electronic assembly, components or parts by connecting to various equipment.
• Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves firmware and software issues.
• Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products.
• Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel.
• Willing to take ownership and take on other duties as assigned.
• This position requires in and out of market travel up to 70-80% of the time; this position also requires the ability to work weekends, holidays and on call.

Conhecimentos

Customer service

Communication skills

Time management

Analytical skills

Self-starter

Formação académica

Associate’s degree or equivalent (A.A.)

Ferramentas

MS Office

Descrição da oferta de emprego

About the role

The Field Service Technician is responsible for providing customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment.

What you’ll do

• Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
• Provides demand service for customers; determines and executes a support plan
• Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment
• Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves firmware and software issues
• Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
• Records, analyzes, and informs appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting
• Installs electronic or digital equipment and tests
• Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel
• Willing to take ownership and take on other duties as assigned
• This position requires in and out of market travel up to 70-80% of the time; this position also requires the ability to work weekends, holidays and on call

Qualifications

• Associate’s degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience
• Experience with electronics related to the Pro-Av market
• Familiarity with computer and networking concepts and architecture
• Experience with digital cinema equipment is preferred
• Strong attention to detail
• Proficient with MS Office
• Exceptional customer service skills required
• This position requires a valid, state issued driver’s license
• This position requires the ability to stand, sit, squat and bend for a period of time
• Excellent communication skills, both verbal and written
• Comfortable working in a high-stress, face-paced environment with shifting priorities
• Excellent time management, organizational, and analytical skills
• Self-starter who can find and resolve issues as they are identified
• Ability to successfully interface with a wide range of personnel within the organization

Here’s what makes us so great

• Competitive compensation and benefits
• A fun environment that fosters energy, creativity and results
• Highly collaborative and flexible working environment
• High-caliber partnerships and on-going opportunities to work with industry leaders and experts
• We invest in, and use, the latest technologies

Here’s the employee benefits we offer

• 401(k) plan with Employer-Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Disability Insurance
• Flexible Spending Account
• Health Savings Account - Up to $1,250/yr Employer Contribution
• Accident Plan
• Hospital Indemnity Plan
• Critical Illness Plan
• Company-paid and Voluntary Life Insurance

Still don’t believe us? Check out our website to see how we are revolutionizing the future at www.strong-tech.com.

Strong Technical Services, Inc. is an Equal Employment Opportunity employer. This organization participates in eVerify and conducts pre-employment criminal history background checks and drug screens.