Field Service Technician - Madison, WI

Vertiv; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Vertiv is seeking a qualified service provider in Madison, Wisconsin, to assist with critical infrastructure technologies in various environments. Responsibilities include performing service tasks, communicating with customers, and ensuring safety guidelines are followed. Candidates should possess a High School or Vocational Diploma, and relevant military or industry experience is preferred.

This role demands time management, professionalism, and collaboration with customers and peers, ensuring the highest standard of customer satisfaction and safety.

Qualifications

• 2-4 years military experience in a related technical field is a plus.
• 0-2 years relevant industry experience preferred.

Responsibilities

• Perform service tasks under supervision.
• Communicate with Technical Support on issues.
• Maintain company property per policies.

Skills

Communicate professionally in written and verbal forms

Time management

Collaborative

Familiarity with electrical/electronic equipment

Education

High School or Vocational School Diploma

ASEET or AMEET experience

Job description

Job Description

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Responsibilities

• Perform service tasks as assigned and as per company policies and procedures
• Capable of working under direct supervision or independently based upon training completion
• Render on-site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Safety

• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

Administration

• Complete accurate and timely administrative tasks (i.e. Time cards, expense reports, mileage reports, Service Request task closure, service reports) per company guidelines
• Maintain individual inventory and perform cycle counts in accordance with company policy
• Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates per company guidelines
• Attend Customer Meetings as required

Performance

• Maximize productivity by combining service opportunities
• Complete all technical and administrative work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate per company guidelines
• Perform inventory cycle counts per company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications

Qualifications

• Experience (one or more of the following): ASEET or AMEET, or progress towards, is preferred
• High School or Vocational School Diploma
• 2-4 years military experience in a related technical field
• 0-2 years of relevant industry experience

Interpersonal, Administrative & Technical Skills

• Communicate professionally and respectfully in both written and verbal forms
• Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
• Collaborative with peers, customers, suppliers, and leadership
• Make basic site evaluation involving environmental temperature and general operating conditions
• Familiarity with electrical/electronic test equipment and fundamentals
• Follow written technical documentation to perform service tasks
• Employ elementary fix/repair techniques under directed supervision
• Complete service tasks and return unit to full operating conditions under directed supervision
• Summarize and report all work-related tasks in written and verbal form
• Efficient with a personal computer and related applications

Working Conditions

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• Valid driver’s license
• Drug test, pre-employment background check, and motor vehicle records check required

Physical Requirements

Regularly required to stand, walk, use hands and fingers, handle objects; reach with arms; stoop, kneel, crouch or crawl; talk, hear and smell. May sit and climb or balance. Vision requirements include close, distant, color, peripheral, depth perception, and the ability to adjust focus. Must lift up to 50 pounds routinely and up to 75 pounds occasionally.

Notes: Vertiv will make reasonable accommodations for qualified candidates with disabilities as defined by law, provided they are otherwise qualified to safely perform the essential functions of the job.

Our Core Principals and Behaviors: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

Our Strategic Priorities: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.

Our Behaviors: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.

Equal Opportunity Employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you need help applying, contact [e-mail].

Work Authorization: No calls or agencies. Vertiv will only employ those legally authorized to work in the United States. This position does not sponsor work visas.