Field Service Technician - Licensed Plumber Required

Culligan Quench; Boston (MA); On-site; USD 59,000 - 65,000; Full time

Job summary

Culligan Quench in Massachusetts is seeking a Licensed Plumber to install, modify, repair and maintain our water filtration and dispensing systems. You will ensure compliance with MA plumbing codes, permits, and safety regulations while delivering a professional service on site.

Schedule is Monday–Friday, 7:00 a.m. to 4:00 p.m. with travel across MA. Competitive pay: $43–$47 per hour, plus benefits. Equal opportunity employer; commitment to safety and customer satisfaction.

Qualifications

• Current Massachusetts Journeyman Plumber License required; Massachusetts Master Plumber License preferred.
• Minimum 2 years of plumbing installation, service, or repair experience.
• Experience with commercial plumbing systems, water treatment equipment, or beverage equipment preferred.
• Thorough knowledge of Massachusetts plumbing codes, permitting processes, and inspection requirements.
• Ability to read and interpret blueprints, specifications, technical manuals, and plumbing schematics.
• Strong troubleshooting and mechanical aptitude.
• Familiarity with hand tools, power tools, and plumbing testing equipment.
• General computer proficiency required.

Responsibilities

• Perform plumbing installations, modifications, repairs, and maintenance on Quench water filtration and dispensing systems.
• Install, connect, and commission bottleless water coolers, ice machines, sparkling water dispensers, coffee brewers, and related water treatment equipment.
• Ensure all plumbing work complies with Massachusetts State Plumbing Code and local jurisdiction requirements.
• Pull permits when required and coordinate inspections with local authorities having jurisdiction.
• Troubleshoot plumbing and equipment issues and perform necessary repairs.
• Inspect water supply, drainage, and plumbing systems to identify deficiencies and ensure proper operation.
• Routinely replace water filters, sanitize water systems, replace UV lamps, and maintain water lines.
• Visually inspect installations for leaks, code violations, and equipment malfunctions.
• Read and interpret blueprints, specifications, work orders, and installation instructions.
• Identify plumbing, safety, and code-related issues and implement corrective actions.
• Perform preventative maintenance and service agreement obligations.
• Accurately document service activities, permits, inspections, and customer interactions using company systems.

Skills

Diagnosing plumbing issues

Reading blueprints

Strong troubleshooting

Customer service

Driver's license

Education

Massachusetts Journeyman Plumber License

Massachusetts Master Plumber License preferred

Tools

Hand tools

Power tools

Plumbing testing equipment

Job description

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-freetc water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

About Culligan

There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

Licensed Plumber (Journeyman or Master Plumber)

This position is responsible for performing plumbing-related installations, modifications, repairs, and maintenance on Quench's filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, coffee brewers, and related water treatment equipment.

The Licensed Plumber will ensure all installations and plumbing work comply with Massachusetts plumbing codes, permitting requirements, and safety regulations. This role serves as a key customer-facing representative of Quench, delivering a professional and positive service experience while maintaining the highest standards of workmanship and regulatory compliance.

The Licensed Plumber reports to the Field Service Manager and operates a company vehicle.

Responsibilities

• Perform plumbing installations, modifications, repairs, and maintenance on Quench water filtration and dispensing systems.
• Install, connect, and commission bottleless water coolers, ice machines, sparkling water dispensers, coffee brewers, and related water treatment equipment.
• Ensure all plumbing work complies with Massachusetts State Plumbing Code and local jurisdiction requirements.
• Pull permits when required and coordinate inspections with local authorities having jurisdiction.
• Troubleshoot plumbing and equipment issues and perform necessary repairs.
• Inspect water supply, drainage, and plumbing systems to identify deficiencies and ensure proper operation.
• Routinely replace water filters, sanitize water systems, replace UV lamps, and maintain water lines.
• Visually inspect installations for leaks, code violations, and equipment malfunctions.
• Read and interpret blueprints, specifications, work orders, and installation instructions.
• Identify plumbing, safety, and code-related issues and implement corrective actions.
• Perform preventative maintenance and service agreement obligations.
• Accurately document service activities, permits, inspections, and customer interactions using company systems.
• Electronically transfer customer and company information through mobile service applications.
• Maintain compliance with company safety policies, customer site requirements, and industry best practices.
• Safely operate, maintain, and inspect company vehicles according to company policies.
• Provide exceptional customer service and maintain professional communication with customers, contractors, inspectors, and internal teams.

Requirements

• Current Massachusetts Journeyman Plumber License required; Massachusetts Master Plumber License preferred.
• Minimum 2 years of plumbing installation, service, or repair experience.
• Experience with commercial plumbing systems, water treatment equipment, beverage equipment, or similar service-related work preferred.
• Thorough knowledge of Massachusetts plumbing codes, permitting processes, and inspection requirements.
• Ability to read and interpret blueprints, specifications, technical manuals, and plumbing schematics.
• Strong troubleshooting and mechanical aptitude.
• Familiarity with hand tools, power tools, and plumbing testing equipment.
• General computer proficiency required.
• Experience with Microsoft Office and mobile service applications preferred.
• Strong verbal and written communication skills.
• Ability to work independently and efficiently in a fast-paced customer-focused environment.
• Clean driving record and valid driver's license.
• Ability to pass pre-employment screening requirements.
• Must be at least 21 years of age.
• Ability to lift and carry 70+ pounds and perform physical activities including bending, squatting, climbing ladders, kneeling, and working in confined spaces.
• Ability to travel throughout Massachusetts to support customer installations and service needs.

Preferred Qualifications

• Massachusetts Master Plumber License.
• Experience with commercial water filtration, point-of-use water coolers, ice machines, coffee equipment, or beverage systems.
• Experience working with plumbing permits, inspections, and regulatory compliance.
• Customer-facing field service experience.
• OSHA safety training or similar industry certifications.

Schedule

A typical schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., although hours may vary based on customer needs and project schedules.

$43 - $47 an hour

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.