Field Service Technician Lead

Hallswater; Wixom (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Full benefits package

401(k) with company match

Career advancement opportunities

Equipment provided for home use

Job summary

Hall's Culligan Water seeks a Service Technician Lead to support the service department in installation, service, and repair of Culligan water treatment equipment. The role includes training technicians, providing technical guidance, and ensuring high-quality service to customers across residential and commercial sites.

The ideal candidate will have strong mechanical aptitude, troubleshooting skills, and the ability to communicate effectively with customers and team members.

Qualifications

• Strong mechanical aptitude and troubleshooting skills.
• Ability to explain installation processes to customers.
• Excellent communication and customer service orientation.

Responsibilities

• Install, service, and repair water treatment equipment at commercial and residential locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Train service technicians and provide technical guidance to the team.
• Assist with equipment changes and route deliveries as needed.
• Maintain accurate installation and service records.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Effective communication

Tools

Hand tools

Power tools

Job description

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

As a Service Technician Lead, you’ll play a critical role in supporting our service department in all aspects of the installation, service, and repair of Culligan commercial and residential water treatment equipment and products. This position is also responsible for assisting with the training of our service technicians and serves as a go-to technical resource for the team. This role requires technical expertise, attention to detail, and a commitment to delivering high-quality Culligan service. The ideal candidate for this role will have strong mechanical aptitude, the ability to troubleshoot and diagnose our systems following training and will be comfortable consulting with customers to effectively understand their needs.

Why you’ll love working here:

• We offer a full-time, Monday-Friday work schedule, with on-call coverage on weekends and holidays as required.
• You’ll receive paid time off (PTO) at a generous accrual rate.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

What you’ll do:

Installation and Service:

• Install, service, and repair water treatment equipment at both commercial and residential customer locations, including re-beds, product deliveries, and applications.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow standard operating procedures (SOP’s) and safety protocols.
• Assist Sales Representatives with residential and commercial installations and equipment changes.
• Perform Route Delivery duties when needed.
• Support the Service Manager by training service technicians.
• Offer technical support and guidance to service personnel.
• Communicate with the Service Manager on any issues that arise with installations and service calls.

Customer Service:

• Interact with customers in a professional and courteous manner.
• Communicate effectively to explain installation processes and answer questions.
• Complete the sale of equipment and other supplies where appropriate.
• Collect customer payments at the time service is rendered.

Technical Support:

• Provide technical support to customers during and after installations.
• Diagnose and resolve technical issues in a timely manner.
• Provide telephone technical support when necessary.

Training and Education:

• Train customers on the proper use and maintenance of installed products and systems.
• Provide basic technical guidance to customers.
• Aid and/or provide training to coworkers and other departments.

Documentation:

• Maintain accurate records of installations and troubleshooting steps, including pictures.
• Accurately and legibly complete all required paperwork, including timesheets, material orders, warranty cards, installation/service work orders, and field orders.
• Promptly return customer payments and daily activity sheets to the office at the end of each workday.

Safety:

• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
• Load, unload, and secure service vehicles as required.

Where you’ll work:

Culligan Service Technicians spend much of their time traveling to their customers’ location and completing on-site installation – this means you should feel comfortable working in various environments including indoor and outdoor spaces, a variety of in-home conditions, as well as situations involving pets. While you’ll be traveling during working hours, you’ll be back at the dealership by the end of your day. You may be required to work in tight spaces such as crawl spaces. This role is physically demanding and requires the Technician to stand, kneel, bend, crawl, and lift a minimum of 75 lbs on a repetitive basis, and at times over 100 lbs.

Who should apply:

The personal attributes that will set you apart in our hiring process include integrity and accountability – our Technicians must be honest, trustworthy, and willing to take complete ownership over their role. We expect you to be punctual and reliable as our customers rely on timely, consistent service and installation. Effective communication and attention to detail will be key in this role given the need to manage customer information and paperwork for correctness, as well as efficiently communicate with customers, managers, and team members. The Service Technician Lead should be comfortable quickly adapting to changing circumstances, adjusting to different tasks and working conditions, as well as committing to ongoing learning to stay updated on industry trends, new technologies, and best practices.

Technically speaking, the ideal candidate for this role will be highly customer oriented, comfortable managing their time and solving problems, and committed to following SOP’s. Proficiency in using hand tools and basic power tools is of the utmost importance in this position.

• Must maintain a valid Driver’s License with no restrictions or limitations.
• Must be at least 18 years of age or older, and must be able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle.
• Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours.
• Must be able to successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements.
• Must remain physically capable, with or without reasonable accommodation, of performing the duties required of this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.