Field Service Technician — Install & Warranty

Sutton's; Springfield (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Holidays

Team environment

Job summary

Sutton's in Springfield, IL seeks a skilled Service Technician for field work across roofing, siding, windows, doors, and remodeling. This is not an entry-level position. You will diagnose issues, perform repairs, and document work while communicating professionally with customers on-site.

Valid driver's license and proven experience are required; HS diploma or equivalent; trade certification a plus. We offer competitive pay ($22–$28/hour), health insurance, paid vacation and holidays, and a

Qualifications

• Proven experience as a service technician in the home improvement industry.
• Strong troubleshooting and problem-solving skills.
• Valid driver’s license and a clean driving record.
• Ability to work independently and manage service calls effectively.
• High school diploma or equivalent; additional certification in trade is a plus.

Responsibilities

• Service & Repair - handle tickets across roofing, siding, windows, doors, gutters, decks, sunrooms, and remodeling; troubleshoot and perform repairs.
• Quality Assurance - diagnose problems and ensure work meets Sutton’s standards.
• Customer Interaction - communicate professionally on-site and address customer concerns.
• Technical Expertise - stay current with industry standards and installation techniques across product lines.
• Documentation - complete paperwork, warranty forms, and follow-up reports.

Skills

Troubleshooting

Communication

Independent work

Customer service

Education

High school diploma

Tools

Tool set

Truck access

Job description

Sutton's in Springfield, IL seeks a skilled Service Technician for field work across roofing, siding, windows, doors, and remodeling. This is not an entry-level position. You will diagnose issues, perform repairs, and document work while communicating professionally with customers on-site.

Valid driver's license and proven experience are required; HS diploma or equivalent; trade certification a plus. We offer competitive pay ($22–$28/hour), health insurance, paid vacation and holidays, and a