Field Service Technician III

Canon; Scottsdale (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading imaging solutions company is seeking a Field Service Technician III in Scottsdale, Arizona. You will perform on-site maintenance, diagnostics, and repair of imaging equipment. The ideal candidate has an Associate's degree and relevant technical experience. The position offers competitive compensation and a transportation allowance, with full-time on-site requirements.

Benefits

Competitive compensation

Medical, dental, vision benefits

401(k) Savings Plan

Educational assistance

Employee referral bonus

Qualifications

• 2 to 4 years of related experience.
• Direct experience working as a field technician.
• Ability to travel and have a valid driver’s license.
• Must be able to lift 50 pounds and be active more than 50% of the time.

Responsibilities

• Perform routine maintenance and break/fix repair of digital imaging equipment.
• Respond quickly and professionally to customer service calls in the field.
• Maintain accurate service logs and reports.
• Ensure all assigned equipment meets operational performance standards.

Skills

Troubleshooting

Problem-solving

Customer service

Technical quality

Communication

Adaptability

Education

Associate's degree in electronics or electrical engineering

Job description

About the Role

Are you a hands-on technician who enjoys troubleshooting, fixing, and maintaining commercial printing and imaging equipment? Do you thrive in the field, solving problems, and supporting customers with high service standards? Canon USA is seeking a Field Service Technician III to join our service team. You’ll be responsible for on-site maintenance, diagnostics, and repair of Canon-supported copiers, printers, and multi-function imaging devices (MFPs) at client locations — often in a fast-paced, 24/7 customer-driven setting where responsiveness and reliability are key.

Your Impact

• Perform routine maintenance and break/fix repair of digital imaging equipment (copiers, printers, MFPs).
• Respond quickly and professionally to customer service calls in the field.
• Maintain accurate service logs and reports, including Field Service Reports and Expense Reports.
• Report product failure trends and serviceability issues to your manager with proper documentation.
• Ensure all assigned equipment meets operational performance standards.
• Represent Canon in a customer-facing role with professionalism and excellent communication skills.
• Adhere to customer-specific site protocols, which may include COVID-19 or other safety measures.
• Deliver exceptional service and support in a 24/7 customer-driven environment where uptime matters.

About You

The Skills & Expertise You Bring: This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

• Typically requires general and/or vocational training plus 2 to 4 years of related experience.
• Associate’s degree in electronics or electrical engineering from an accredited college or technical school or equivalent experience.
• Direct experience working as a field technician.
• Capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
• Ability to travel (valid driver’s license and acceptable driving record necessary).
• Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

In accordance with applicable law, we are providing the anticipated rate for this role: $24.39 - 36.53 hourly. This role is eligible for a transportation allowance.

Company Overview

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.

What We Offer

• Competitive compensation and benefits including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and more.
• Employee referral bonus, employee discounts, “Dress for Your Day” attire program, volunteer opportunities, swag and a Canon welcome kit.

Equal Employment Opportunity

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Full-Time On Site – This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.